Pass a Static Parameter Using Question Properties

The following procedure describes how to pass a static parameter using question properties. This procedure assumes you have created a guide containing a question and a response with a Call URL node.

1. From the open guide, right-click the question you want to declare the static parameter for and select Edit.
   The Edit Question Properties window opens.
2. Expand the Name-Value Pairs section and click Add.
3. Enter the name of the parameter in the Name field.
   If passing a parameter to a B2C Service field, such as a field on the Ask a Question page, use the format table.fieldname. For example, to pass a parameter to the Products field, enter incidents.prod. Custom fields are indicated in the format table.c$fieldname, such as incidents.c$priority.
4. Enter the parameter value you want to pass in the Value field.
   If passing a parameter to a B2C Service field, be sure to use a value consistent with the purpose and type for the field. For example, to set a Yes/No field, use a response value of 1 for Yes and 0 for No. To pass a value to the Products field, you would enter a number or number sequence corresponding to the product ID.
5. Click OK.
6. Right-click the Call URL node and select Edit.
   The Edit Call URL Properties window displays the URL, parameter pass method, and all name-value pairs that will be passed as parameters.
7. Select a parameter pass method from the Parameter Pass Method field. Available options include Get and Post.
   The Post method must be used when passing parameters to set fields on a page, such as when setting the Product field on the Ask a Question page.
8. Click OK.
9. Click Save.