Pass a Parameter Using Response Properties

The following procedure describes how to pass a parameter using response properties. This procedure assumes you have created a guide containing a question and a response with a Call URL node.

1. From the open guide, right-click the question containing the response and Call URL node, and select Edit.
   The Edit Question Properties window opens.
2. Enter the name of the parameter you want to pass in the Question Name field.
   If passing a parameter to a B2C Service field, such as a field on the Ask a Question page, use the format table.fieldname. For example, to pass a parameter to the Products field, enter incidents.prod. Custom fields are indicated in the format table.c$fieldname, such as incidents.c$priority.
3. In the Question Responses section, select the response containing the Call URL node and click Edit Response.
   The Edit Response Properties window opens.
4. Enter the parameter value you want to pass in the Response Value field.
   If passing a parameter to a B2C Service field, be sure to use a value consistent with the purpose and type for the field. For example, to set a Yes/No field, use a response value of 1 for Yes and 0 for No. To pass a value to the Products field, you would enter a number or number sequence corresponding to the product ID.
5. Click OK.
6. Click OK.
7. Right-click the Call URL node and select Edit. The Edit Call URL Properties window displays the URL, parameter pass method, and all name-value pairs that will be passed as parameters.
8. Select a parameter pass method from the Parameter Pass Method field. Available options include Get and Post.
   The Post method must be used when passing parameters to set fields on a page, such as when setting the Product field on the Ask a Question page.
9. Click OK.
10. Click Save.