How You Pass Parameters Through Call URL Nodes

Call URL functions and parameters can route customers to an absolute or relative URL, helping them find a solution more quickly.

A Call URL node is used to link a guide response to an absolute or relative URL. For instance, a customer-facing guide could lead customers to a solution that requires the involvement of support agents. In this case, you could add a Call URL node to route customers from the guide to your Ask a Question page. This can be done by entering the relative URL /app/ask in the Call URL properties.

Note: Following a Call URL node can be unsettling to customers if they do not expect to leave the guide. To avoid confusion, be sure that the text of the question or response preceding each Call URL node indicates the action that will result when the option is selected.

You can also pass parameters through the Call URL function by defining name-value pairs in the question or response properties. For example, when linking to the Ask a Question page, you can pass parameters to automatically set values for fields such as Product, Category, or a custom field. To accomplish this, you must first update the question name to indicate the name of the parameter you want to set. You can then edit the response properties to set the value you want.

Alternately, you can add name-value pairs to question properties to declare a static parameter. Static parameters are parameters that are carried through the remaining branches on a guide and are passed through any Call URL function that exists in the question subhierarchy. To test Call URL functions and parameters, click the Preview button and select an option for previewing your guide.