View a Bounced Message

If a customer does not receive your response due to a bounced message, a View Bounced Message button displays on the Response title bar.

The audit log will also contain an entry for the bounced incident response that reads, “From Techmail–Incoming Auto-Reply Message.”

1. Click View Bounced Messages on the Response title bar.
   The Bounced Messages window opens, displaying full text copies of each bounced email.
2. Click OK.