Sign and Encrypt an Incident Response

Follow this procedure to sign and encrypt an incident response.

1. Click Options and select the Always Show for Response and Show Sign/Encrypt check boxes below Email Message Header.
   Note: Because different staff members can be working on the same incident, email signatures are appended to the thread you are responding to instead of to the bottom of the email. If your email signature does not populate the thread response, your administrator has not set up email signature information. Contact your administrator for more information.
2. Select the Sign check box.
   You cannot select the Sign check box if the Service mailbox does not have a certificate that allows sending encrypted email.
3. To encrypt your response to the contact, click the Do Not Encrypt drop-down list and select Encrypt When Possible or Encrypt Always.
   You cannot select an encryption option if the contact you are responding to does not have a certificate that allows receiving encrypted email. If you select Encrypt Always, you can select only addresses that have certificates associated with them.