View Web Visit Information for an Incident

You might find it helpful to know what information contacts viewed on the customer portal before they submitted their question.

On the Web Visit tab of an incident, you can see what questions they viewed and any searches they performed. In addition, the customer’s referring site (the site they were visiting prior to accessing the customer portal), source IP address, operating system, and browser information are provided.

1. From an incidents report, right-click the incident and select Open > Incident.
2. Click the Web Visit tab.
   The number of actions are listed in parentheses on the tab.