Edit a Channel Type

You can permit staff members and contacts to add and edit social media user names based on the channel-type visibility settings.

1. Click Configuration on the navigation pane.
2. Expand Application Appearance, and then double-click Customizable Menus.
3. Click the System Menus drop-down arrow, then click Channel Types.
4. To rename a channel type:
   1. Click it in the Label column.
      The Interface Visibility section displays. It shows the names of all available interfaces, the languages in which they're implemented, and the language-specific label of the channel.
   2. Enter the new name for the channel type. When you move to another field, the Label field in the Interface Visibility section populates with the name you typed.
      Note: When using multiple-language interfaces, enter the label in the Label field in the language of the interface.
5. To remove channel type visibility for staff members and contacts, clear the Contact Visible check box next to the applicable channel type.
   This removes staff member visibility for the channel type in the Channel Usernames field on custom contact workspaces. In addition, it removes the channel type from the applicable widget on the customer portal.
6. To change the display sequence of channel types on the custom contact workspace and the customer portal, click the up or down arrow next to the Contact Visible column.
7. Click Save.