1. Using Knowledge Advanced
  2. Add the Knowledge Advanced Window

Add the Knowledge Advanced Window

Agents must manually add the Knowledge Advanced window to their individual Agent Desktop. This topic provides the instructions to add and use the window.

Use the following procedure to add the Knowledge Advanced window:

  1. Go to File, Options,and then Tool Windows.

  2. Select the Knowledge check box.

  3. Click OK to open the Knowledge window.

  4. Optionally, you can resize the Knowledge window and dock it on the side of the Agent Desktop UI. You can also move it anywhere on your monitor screen, or minimize it to keep it closed but available.