Article Quality Index

Knowledge managers and other reviewers can add a quality score to articles during the review, edit, and approval process. Article scores provide a way for managers and authors to track the quality of their articles over time. For organizations that use knowledge-centered support (KCS), article scores are a valuable tool to coach authors who need to improve their skills. Knowledge managers and analysts can use the Knowledge Analytics AQI report to review article quality issues, including how article quality is trending over time and how authors' quality scores are trending over time.

Knowledge managers need the Add AQI repository content privilege in their profile to add or update article scores. Authors, reviewers, and other users need the View AQI privilege to see article scores.

You score an article using the AQI field in the article's Feedback section. You can score each version of an article separately. An article score has a number value and an optional comment. You can't enter an AQI comment unless you enter a score. The score values you use depend on the guidelines your organization uses. The range of the score value that the field allows is -128 to +127.

If you review a version of an article that has no quality score, you see the quality information for the latest version of the article that was scored, and a preview link to that version. In content types that use a workflow publishing process, the published major version of the article inherits the the quality score and comment from the latest scored minor version. When the published article enters the workflow again for revision, it's minor versions do not inherit the quality score from the published version.