Display Article Details

Knowledge Advanced displays the preview page when you perform the following tasks.

• You save a new or modified article.

• You select an article as part of a workflow approval process.

The example preview page displays the following information about the article.

• The content section.

• The Content Data section.

• The Workflow section (if applicable).

The preview screen does not format the article as it will be displayed in the Customer Portal. The formatting in the Customer Portal is controlled by presentation templates.

Knowledge Advanced also displays the preview page when you select the article as part of a content approval step within a workflow process.