Content Fields

Only certain fields are available in any single content type because each field is specified in the content type definition. Similarly, the available editing and formatting functions are specified in the content type definition on an individual field basis.

The following table describes the required common article fields and explains what content types use each field.

Common Article Fields

Field	Description
Title	Title is a required field for all content types. You enter a descriptive title for the article. This field is used as the Master Identifier for the article, so it appears in the Master Identifier column in the content list.
Content	Content is a generic field for article content. It is required only for content types that do not have a more specific field for article content. For example, an FAQ article might have required fields labeled Question and Answer and would not have the Content field.
Question	Question is a required field for FAQ content. You enter the question that this article answers.
Answer	Answer is a required field in which you enter the main contents of FAQ, KCS, and HTML articles using a rich text editor. The Answer field contains text formatting functions which you can use to add inline formatting and graphics to the content. This formatting is independent of, and intended to be complimentary to, any formatting that the Customer Portal imposes on the content.
URL	URL is a required field for URL answer content.
Attachment	The Attachment field is a required field for Attachment content type answers. Select Attachment and navigate to the file you want to attach.