Enter Data into Article Fields

The required and optional content that you need to enter to create an article varies, depending on the content type that you create. The content type definition also controls what type of content you can enter in each part of the article, and the amount of control you have over formatting that content. Knowledge Advanced provides predefined content types, and administrators can also define content types to meet your organization's requirements. If your organization has migrated a B2C Service Knowledge Foundation knowledge base, administrators can define content types in Knowledge Advanced to support the migration.

Enter Answer Content

You create an Answer by filling in the required and optional fields:

1. Enter a title. Every content type requires a title. The application uses the title as the master identifier for the article.

2. Type the Answer in the text field provided.

Enter Attachment Answer Content

You create an Attachment Answer by filling in the required fields

1. Enter a title. Every content type requires a title. The application uses the title as the master identifier for the article.

2. Enter a brief description of this answer in the Summary field.

3. Click Attachment and navigate to the file that you want to attach.

Enter FAQ Content

You create an FAQ by filling in the required and optional fields:

1. Enter a title. Every content type requires a title. The application uses the title as the master identifier for the article.

2. Type the Answer in the text field provided.

Enter URL Answer Content

You create a URL Answer by filling in the required fields:

1. Enter a title. Every content type requires a title. The application uses the title as the master identifier for the article.

2. Enter a brief description of this answer in the Summary field.

3. Enter the URL to the answer in the URL field.