Add an Article to the Knowledge Base

Use the following procedure to add an article.

1. Select Add for the type of article you want to add.

   Knowledge Advanced displays the Add Content page for the selected content type.

   The Add Content page displays various required and optional form fields, which are determined by the types of articles that you can create, also known as the content type definition.

   Note: Administrators define content types as part of the Knowledge Advanced administration process.

2. Enter the required and optional information. Red asterisks (*) indicate required fields. If you omit required information, Knowledge Advanced displays an error message.

3. Click Spell Checker if you want to use the application's spell checking feature.

4. Select Save Document. If your administrator has not enabled workflow on the content type, you can optionally select Save and Publish Document to publish the article. If you need to add to this article later before you publish, select Save and Continue Editing then you can navigate away from the page or select Cancel and your work is saved.