Use Keyboard Shortcuts to Access Knowledge Features
You can use keyboard shortcuts to access various Knowledge functions in Agent Desktop, including opening the Knowledge window,
| Action | Keyboard Shortcut |
|---|---|
Open the Knowledge window. |
Ctrl + K |
Go to the next page in the Recommended Answers and Answer detail page. |
Ctrl + K + Page Up |
Go to the previous page in the Recommended Answers and Answer detail page. |
Ctrl + K + Page Down |
Restore to default Search when the user has entered a custom search text. |
Ctrl + K + R |
Add Link answer from the Answer detail view. |
Ctrl + K + L |
Add as Text answer from the Answer detail view. |
Ctrl + K + T |
Add answer in Favorites from the Answer detail view. |
Ctrl + K + F |
Recommend content change on an answer from the Answer detail view. Opens the Content Recommendation page. |
Ctrl + K + C |
Add or Delete an answer to Subscriptions from the Answer detail view (My Subscription tab, My Favorites tab, and Recommended Answers tab). |
Ctrl + K + S |
Open in a browser (for external documents). |
Ctrl + K + O |
Go to the default answer detail view when the user has navigated to another page using a link from the answer detail view. |
Ctrl + K + H |
Delete an answer in Favorites from the answer detail view. (From the Subscription tab, Favorites tab, and Recommended Answers tab). |
Ctrl + K + D |
Go back to the previous page from the Answer detail view. (From the Subscription tab, Favorites tab, Content Recommendation, Linked Answers tab, and Recommended Answers tab.) |
Ctrl + K + B |
Go to the next answer (Details page). |
Ctrl + K + Down Key |
Go to the previous answer (Details page). |
Ctrl + K + Up Key |
Search/Click through (from the Knowledge window or when a document is selected in tab sequence). |
Enter |
Unlink an answer from the answer detail view of the Linked answers tab. |
Ctrl + K + U |
Add a Link to an answer from the list view of the Subscription tab, Favorites tab, and Recommended Answers. |
Ctrl + {Num} + L |
Add a Text answer from the list view of the Subscription tab, Favorites tab, and Recommended Answers. |
Ctrl + {Num} + T |
Add an answer to Favorites from the list view of the My Subscription tab, My Favorites tab, and Recommended Answers tab. |
Ctrl + {Num} + F |
Delete an answer in Favorites from the list view of the Subscription tab, Favorites tab, and Recommended Answers. |
Ctrl + {Num} + D |
Open an answer from the list view of the My Subscription tab, My Favorites tab, and Recommended Answers tab. |
Ctrl + {Num} + O |
Unlink an answer from the list view of the Linked Answers tab. |
Ctrl + {Num} + U |
Add or Delete an answer to Subscriptions from the list view (My Subscription tab, My Favorites tab, and Recommended Answers). |
Ctrl + {Num} + S |
Select text from the compose chat window and launch Knowledge with the selected text. |
Ctrl + Q |
Refresh the answers in the list view of the My Subscription tab and My Favorites tab. |
Ctrl + K + F5 |
Go to the next page. |
> key |
Go to the previous page. |
< key |