Recommend Content

To recommend that content be added to the knowledge base:

1. Select Feedback > Recommendations > Add.

   The Manage Content Recommendations page appears.

2. Complete the fields described in the following table and select Save Content Recommendation.

   The following table describes the nine fields you use to create content recommendations.

   Content Recommendation Properties

   Field	Description
   Title	Specify a title for the recommendation.
   Description	Specify the descriptive information to assist the content author in providing the appropriate content.
   Case Number	Specify a related incident number, if applicable.
   Select Locale	Specify a locale for the recommendation.
   Select Content Type	Select the relevant Content Type for the new content, if applicable. The application displays the available content categories for the selected channel.
   Views	Specify one or more views for which this content should be available.
   Available Categories	Select one or more categories for which this content should be available.
   Products	Select one or more products for which this content should be available.
   Priority	Specify an optional priority for the recommendation. The valid priorities are: Low, Medium, and High.

The Manage Content Recommendations page displays.