Related Guides

You can refer to the related guides listed in the following table to understand more about the tasks covered in this guide.

Title

Description

Implementing Customer Data Management

Describes tasks to configure and set up Oracle CX Customer Data Management capabilities, such as, duplicate identification, duplicate resolution, address verification, and data enrichment.

Using Customer Data Management

Describes how to manage customer information and identify and resolve duplicates, verify addresses, and enrich data.

Extending CX Sales and B2B Service

Describes how to use tools to configure and extend Oracle CX Sales and B2B Service.

Understanding Import and Export Management for CX Sales and B2B Service

Describes how to import legacy and other data into Oracle CX Sales and B2B Service using Import and Export Management, and export data out of these applications.

Using Oracle Account and Contact Enrichment by Dun & Bradstreet (D&B)

Describes how to use Oracle Account and Contact Enrichment by Dun & Bradstreet (D&B) to update company and contact data in your Oracle Cloud application

Using Oracle Address, Email, and Phone Verification

Describes how to use Oracle Address, Email, and Phone Verification to verify and standardize addresses in your Oracle Cloud application.