Search for a customer

The Customer Search - Agent widget allows you to customize how an agent searches for a customer.

It holds criteria needed to search through customer, account and custom profile level attributes. This widget also displays the search button that the agent uses to initiate the search. For detailed information on searching for a customer in the agent console, see Search for Customers and Orders.

Widget Name: agentCustomerSearch

Display Name: Customer Search - Agent

Supported Page Types: agentCustomerSearchPageType

Layouts: Customer Search Layout - Agent

Elements: This widget uses the account-search element. To understand how this element is used, refer to the widget’s code view.

For information on working with agent-based customer widgets, refer to the Work with Customer Information Widgets section.