1 About This Guide

Creating widgets allows you to customize your agent environment. Information within this guide should help you begin working on these widgets.

This guide is intended for site developers working on Oracle CX Commerce Agent Console implementations. It explains, in general terms, the widget development framework that you can use to customize agent functionality. It also provides some examples of common customizations.

For information on developing widgets for specific features, see Integrate with an External Pricing System or Integrate with a Web Checkout System which builds on the information contained in this guide.

This guide also provides direction on various tasks that you can perform using the REST Agent API. This functionality may or may not be available using the Agent administration interface.

For information on working with the Agent Console in general, see Understand the Agent Console.