9 Understand Agent-Based Layouts

This section describes agent-based layouts. Layouts are what comprise the pages that are displayed to the agent.

Each individual layout represents a various page, and act as a template for the agent's console. Additionally, layouts contain the widgets that allow you to define the page structure. Layouts can contain more than one widget, with each widget containing specific functionality. These widgets combined to for the page layout.

Using the Design page, you can view and customize layouts to suit your environment. When you click the design page, the default Layout page is displayed, which contains information on each layout used by the agent console. You can drag components from the component pane onto layouts, customizing each page.

Important: While you can work with and create customized layouts, the Preview function does not work with agent-based layouts.

Use the layout's configuration to customize the agent console, and extend the functionality of agent-specific widgets.

For detailed information on working with layouts, see Design Your Store Layout.