1. REST API for Oracle Commerce Cloud 21B
  2. Tasks
  3. Webhook
  4. Appeasement Validation

appeasementValidation

post

/ccadmin/v1/webhook/appeasementValidation

This webhook is invoked when an appeasement is submitted in OCC, to validate it with an external system. The external system responds whether this appeasement is valid. If the external system responds that the appeasement is invalid, then the appeasement submission throws a 400 error with the reason for validation failure provided by the external system.

Request

Supported Media Types
Body ()
The request payload contains complete details about the current appeasement, agent's profile, order and profile against which the appeasement is being provided, returns related to the order, previous appeasements related to the profile either directly or indirectly through orders, site and organization on which the appeasement is being submitted. By default only the latest 50 previous appeasements of that order are included in the payload.
Root Schema : appeasementValidation_request
Type: object
The request payload contains complete details about the current appeasement, agent's profile, order and profile against which the appeasement is being provided, returns related to the order, previous appeasements related to the profile either directly or indirectly through orders, site and organization on which the appeasement is being submitted. By default only the latest 50 previous appeasements of that order are included in the payload.
Show Source
Example:
{
    "appeasement":{
        "reason":{
            "readableDescription":"Item Arrived Damaged",
            "id":"itemArrivedDamaged"
        },
        "agentId":"service",
        "notes":"Customer complained that the order has arrived damaged, and asked for a refund. Providing 15 USD.",
        "orderId":"o30444",
        "damagedLineItemId":"ci123547",
        "lastModifiedDate":"2020-04-05T15:52:22.622Z",
        "appeasementRefunds":[
            {
                "paymentGroupId":null,
                "refundType":"externalRefund",
                "amount":5,
                "customerPreferredGiftCardId":null,
                "id":"3200006",
                "state":"INCOMPLETE",
                "currencyCode":"USD"
            },
            {
                "paymentGroupId":"pg123434",
                "refundType":"externalRefund",
                "amount":10,
                "customerPreferredGiftCardId":null,
                "id":"3200007",
                "state":"INCOMPLETE",
                "currencyCode":"USD"
            }
        ],
        "submittedDate":"2020-04-05T15:52:22.622Z",
        "type":{
            "displayName":"Order",
            "description":"Appeasement to be applied on a given order",
            "id":"order"
        },
        "creationDate":"2020-04-05T15:52:22.622Z",
        "profileId":"120222",
        "links":[
            {
                "rel":"self",
                "href":"http://localhost:9080/ccagentui/v1/appeasements/submit"
            }
        ],
        "state":"SUBMITTED",
        "id":"app370003",
        "originOfAppeasement":"agent"
    },
    "site":{
        "name":"Commerce Cloud Site",
        "id":"siteUS",
        "url":"http://blr2213262.in.oracle.com:8080"
    },
    "agentInfo":{
        "firstName":"Damon",
        "lastName":"Weber",
        "roles":[
            {
                "name":"CS Agent Supervisor",
                "description":"CS Agent Supervisor Role",
                "id":"csAgentSupervisorRole",
                "accessRights":[
                ],
                "category":"Agent App"
            }
        ],
        "id":"service",
        "email":"damon.weber@example.com"
    },
    "profile":{
        "lastPurchaseDate":"2020-03-31T10:04:07.140Z",
        "dynamicPropertyMapLong":{
        },
        "GDPRProfileP13nConsentDate":null,
        "GDPRProfileP13nConsentGranted":false,
        "secondaryAddresses":{
            "Office":{
                "country":"US",
                "lastName":"Anderson",
                "address3":"",
                "city":"Los Angeles",
                "address2":"Street 32",
                "prefix":"",
                "address1":"Oracle Office",
                "postalCode":"90001",
                "companyName":"",
                "county":"LA",
                "suffix":"",
                "firstName":"Jim",
                "phoneNumber":"9123284734",
                "item-id":null,
                "repositoryId":"130231",
                "faxNumber":"",
                "middleName":"",
                "state":"CA"
            },
            "home":{
                "country":"US",
                "lastName":"Anderson",
                "address3":"",
                "city":"Los Angeles",
                "address2":"",
                "prefix":"",
                "address1":"Down street 31",
                "postalCode":"90001",
                "companyName":"",
                "county":"LA",
                "suffix":"",
                "firstName":"Jim",
                "phoneNumber":"91243667889800",
                "item-id":null,
                "repositoryId":"130230",
                "faxNumber":"",
                "middleName":"",
                "state":"CA"
            }
        },
        "shippingSurchargePriceList":null,
        "firstPurchaseDate":"2020-03-31T10:04:07.140Z",
        "profileType":null,
        "loyaltyPrograms":[
        ],
        "lastPurchaseAmount":136.47,
        "registrationDate":"2020-03-31T10:00:10.790Z",
        "sessionOrganization":null,
        "lifetimeAOV":136.47,
        "id":"120222",
        "derivedSalePriceList":null,
        "homeAddress":{
            "country":null,
            "lastName":null,
            "address3":null,
            "city":null,
            "address2":null,
            "prefix":null,
            "address1":null,
            "postalCode":null,
            "companyName":null,
            "county":null,
            "suffix":null,
            "firstName":null,
            "phoneNumber":null,
            "item-id":null,
            "repositoryId":"130224",
            "faxNumber":null,
            "middleName":null,
            "state":null
        },
        "daytimeTelephoneNumber":null,
        "customerContactId":null,
        "taxExempt":false,
        "dynamicPropertyMapBigString":{
        },
        "active":true,
        "lastVisitDate":null,
        "taxExemptionCode":null,
        "previousVisitDate":null,
        "version":11,
        "abandonedOrderCount":0,
        "firstName":"Jim",
        "defaultCreditCard":null,
        "lifetimeCurrencyCode":"USD",
        "derivedTaxExemptionCode":null,
        "currentOrganization":null,
        "secondaryOrganizations":[
        ],
        "shippingAddresses":[
            {
                "country":"US",
                "lastName":"Anderson",
                "address3":"",
                "city":"Los Angeles",
                "address2":"",
                "prefix":"",
                "address1":"Down street 31",
                "postalCode":"90001",
                "companyName":"",
                "county":"LA",
                "suffix":"",
                "firstName":"Jim",
                "phoneNumber":"91243667889800",
                "item-id":null,
                "repositoryId":"130230",
                "faxNumber":"",
                "middleName":"",
                "state":"CA"
            },
            {
                "country":"US",
                "lastName":"Anderson",
                "address3":"",
                "city":"Los Angeles",
                "address2":"Street 32",
                "prefix":"",
                "address1":"Oracle Office",
                "postalCode":"90001",
                "companyName":"",
                "county":"LA",
                "suffix":"",
                "firstName":"Jim",
                "phoneNumber":"9123284734",
                "item-id":null,
                "repositoryId":"130231",
                "faxNumber":"",
                "middleName":"",
                "state":"CA"
            }
        ],
        "derivedPriceListGroup":null,
        "lastName":"Anderson",
        "roles":[
        ],
        "numberOfOrders":1,
        "locale":"en",
        "login":"jim.anderson@example.com",
        "receiveEmailDate":"2020-03-31T10:00:10.290Z",
        "sitePropertiesList":[
            {
                "site":{
                    "id":"siteUS"
                },
                "properties":{
                    "numberOfVisits":0,
                    "GDPRProfileP13nConsentDate":null,
                    "GDPRProfileP13nConsentGranted":false,
                    "receiveEmail":"yes",
                    "receiveEmailDate":"2020-03-31T10:00:10.290Z"
                }
            }
        ],
        "lifetimeSpend":136.47,
        "dynamicPropertyMapString":{
        },
        "email":"jim.anderson@example.com",
        "numberOfVisits":0,
        "siteProperties":{
            "siteUS":{
                "numberOfVisits":0,
                "GDPRProfileP13nConsentDate":null,
                "GDPRProfileP13nConsentGranted":false,
                "receiveEmail":"yes",
                "receiveEmailDate":"2020-03-31T10:00:10.290Z"
            }
        },
        "comments":[
            {
                "owner":"120222",
                "agent":"service",
                "item-id":"/atg/userprofiling/ProfileAdapterRepository_production/agentComment/100001",
                "comment":"Note: This is a VIP customer.",
                "id":"100001",
                "creationDate":"2020-03-31T10:03:45.111Z",
                "version":1
            }
        ],
        "receiveEmail":"yes",
        "priceListGroup":null,
        "dateOfBirth":null,
        "shippingAddress":{
            "country":"US",
            "lastName":"Anderson",
            "address3":"",
            "city":"Los Angeles",
            "address2":"",
            "prefix":"",
            "address1":"Down street 31",
            "postalCode":"90001",
            "companyName":"",
            "county":"LA",
            "suffix":"",
            "firstName":"Jim",
            "phoneNumber":"91243667889800",
            "item-id":null,
            "repositoryId":"130230",
            "faxNumber":"",
            "middleName":"",
            "state":"CA"
        },
        "firstVisitDate":null,
        "middleName":null,
        "lastActivity":"2020-03-31T10:00:10.836Z",
        "billingAddress":null,
        "dynamicPropertyMapDouble":{
        },
        "derivedShippingSurchargePriceList":null,
        "abandonedOrders":[
        ]
    },
    "previousAppeasements":[
        {
            "reason":{
                "readableDescription":"Order Arrived Late",
                "key":"orderArrivedLate"
            },
            "agentId":"service",
            "notes":"Customer complained that the order has arrived late, and asked for a refund of shipping amount. Providing 25 USD.",
            "orderId":"o30556",
            "damagedLineItemId":null,
            "lastModifiedDate":"2020-04-05T15:52:22.622Z",
            "preferredGiftCardId":null,
            "appeasementRefunds":[
                {
                    "paymentGroupId":null,
                    "refundType":"externalRefund",
                    "amount":10,
                    "customerPreferredGiftCardId":null,
                    "id":"283723",
                    "state":"INCOMPLETE",
                    "currencyCode":"USD"
                },
                {
                    "paymentGroupId":"pg1223",
                    "refundType":"externalRefund",
                    "amount":15,
                    "customerPreferredGiftCardId":null,
                    "id":"329382",
                    "state":"INCOMPLETE",
                    "currencyCode":"USD"
                }
            ],
            "submittedDate":"2020-04-05T15:52:22.622Z",
            "type":{
                "displayName":"Order",
                "description":"Appeasement to be applied on a given order",
                "key":"order"
            },
            "creationDate":"2020-04-05T15:52:22.622Z",
            "profileId":"120222",
            "links":[
                {
                    "rel":"self",
                    "href":"http://localhost:9080/ccagentui/v1/appeasements/submit"
                }
            ],
            "state":"SUBMITTED",
            "id":"app74957",
            "originOfAppeasement":"contactCenter"
        }
    ],
    "returnsRelatedToOrder":[
        {
            "agentId":"service",
            "authorizationDate":"2020-03-31T10:12:55.672Z",
            "refundSubtotal":58.49,
            "refundMethodList":[
                {
                    "refundType":"manualRefund",
                    "amount":58.49,
                    "maximumRefundAmount":-1
                }
            ],
            "allocatedAmount":58.49,
            "suggestedShippingRefund":12.5,
            "returnPaymentState":"Refund",
            "processName":"Return",
            "processImmediately":false,
            "orderCurrencyCode":"USD",
            "returnAdjustedOrderId":null,
            "returnCalculationOrder":null,
            "state":"COMPLETE",
            "unAdjustedRefundSubtotal":45.99,
            "returnItemCount":1,
            "trackingNumber":null,
            "totalOrderPromotionValueAdjustmentChange":0,
            "comments":null,
            "suggestedTaxRefund":0,
            "nonReturnItemCostAdjustments":[
            ],
            "actualShippingRefund":12.5,
            "otherRefund":0,
            "actualTaxRefund":0,
            "totalItemRefund":45.99,
            "processed":false,
            "returnLabel":null,
            "authorizationNumber":"100003",
            "returningItems":true,
            "replacingItems":false,
            "returnFee":0,
            "exchangeProcess":false,
            "totalReturnItemRefund":45.99,
            "submitExchangeAllowed":false,
            "totalRefundAmount":58.49,
            "originOfReturn":"contactCenter",
            "unallocatedAmount":0,
            "additionalProperties":{
            },
            "nonReturnItemSubtotalAdjustment":0,
            "originatingOrderId":"o30444",
            "replaceItemCount":0,
            "adjustmentAmount":12.5,
            "returnItemList":[
                {
                    "quantityReturned":1,
                    "quantityToReturn":1,
                    "quantityAvailable":0,
                    "returnItemId":"100003",
                    "suggestedTaxRefundShare":0,
                    "quantityToExchange":0,
                    "itemCurrencyCode":"USD",
                    "shippingGroupId":"sg40460",
                    "description":null,
                    "catalogRefId":"Sku_22Dxy",
                    "suggestedShippingRefundShare":12.5,
                    "commerceItemId":"ci3000473",
                    "disposition":"acceptedWithRefund",
                    "quantityShipped":0,
                    "returnReason":"incorrectColor",
                    "itemCostAdjustments":[
                        {
                            "commerceItemId":"ci3000473",
                            "shippingGroupId":"sg40460",
                            "amountAdjustment":-45.99,
                            "shippingShareAdjustment":0,
                            "quantityAdjusted":1,
                            "orderDiscountShareAdjustment":0,
                            "manualAdjustmentShareAdjustment":0,
                            "taxShareAdjustment":0
                        },
                        {
                            "commerceItemId":"ci3000473",
                            "shippingGroupId":"sg40460",
                            "amountAdjustment":0,
                            "shippingShareAdjustment":-12.5,
                            "quantityAdjusted":0,
                            "orderDiscountShareAdjustment":0,
                            "manualAdjustmentShareAdjustment":0,
                            "taxShareAdjustment":0
                        }
                    ],
                    "actualShippingRefundShare":12.5,
                    "suggestedRefundAmount":45.99,
                    "actualTaxRefundShare":0,
                    "quantityReceived":1,
                    "refundAmount":45.99
                }
            ]
        }
    ],
    "order":{
        "gwp":false,
        "secondaryCurrencyCode":null,
        "submittedDate":"2020-03-31T10:07:18.000Z",
        "salesChannel":"default",
        "configuratorId":null,
        "uuid":"1fbd6870-3d45-43bf-9034-e924253a22a2",
        "organizationId":null,
        "relationships":[
            {
                "paymentGroupId":"pg30494",
                "amount":36.47,
                "relationshipType":"ORDERAMOUNT",
                "id":"r40638"
            },
            {
                "paymentGroupId":"pg30495",
                "amount":100,
                "relationshipType":"ORDERAMOUNT",
                "id":"r40639"
            }
        ],
        "exchangeRate":null,
        "id":"o30444",
        "state":"SUBMITTED",
        "taxCalculated":false,
        "combinedPriceInfos":null,
        "commerceItems":[
            {
                "deactivationDate":null,
                "returnedQuantity":0,
                "availabilityDate":null,
                "billingProfileId":null,
                "externalData":[
                ],
                "billingAccountId":null,
                "preOrderQuantity":0,
                "assetKey":null,
                "commerceItemId":"ci3000473",
                "priceInfo":{
                    "discounted":false,
                    "amount":91.98,
                    "secondaryCurrencyShippingSurcharge":0,
                    "rawTotalPrice":91.98,
                    "salePrice":0,
                    "orderDiscountInfos":[
                    ],
                    "priceListId":"listPrices",
                    "quantityDiscounted":0,
                    "amountIsFinal":false,
                    "onSale":false,
                    "shippingSurcharge":0,
                    "discountable":true,
                    "currentPriceDetailsSorted":[
                        {
                            "secondaryCurrencyTaxAmount":0,
                            "discounted":false,
                            "amount":91.98,
                            "quantity":2,
                            "amountIsFinal":false,
                            "range":{
                                "lowBound":0,
                                "highBound":1,
                                "size":2
                            },
                            "tax":0,
                            "orderDiscountShare":0,
                            "detailedUnitPrice":45.99,
                            "currencyCode":"USD"
                        }
                    ],
                    "currencyCode":"USD",
                    "listPrice":45.99
                },
                "catalogId":null,
                "externalRecurringChargeDetails":null,
                "externalPriceDetails":null,
                "actionCode":null,
                "id":"ci3000473",
                "state":"INITIAL",
                "serviceId":null,
                "locationInventoryInfoMap":{
                },
                "serviceAccountId":null,
                "quantity":2,
                "pointOfNoRevision":false,
                "productId":"Product_22Cxyi",
                "parentAssetKey":null,
                "externalId":null,
                "originalCommerceItemId":null,
                "rootAssetKey":null,
                "transactionDate":null,
                "catalogRefId":"Sku_22Dxy",
                "customerAccountId":null,
                "recurringChargePriceInfo":null,
                "lineAttributes":[
                ],
                "catalogKey":null,
                "productDisplayName":"Hannah Montana - Season 1",
                "shopperInput":{
                },
                "activationDate":null,
                "asset":false,
                "backOrderQuantity":0
            },
            {
                "deactivationDate":null,
                "returnedQuantity":0,
                "availabilityDate":null,
                "billingProfileId":null,
                "externalData":[
                ],
                "billingAccountId":null,
                "preOrderQuantity":0,
                "assetKey":null,
                "commerceItemId":"ci3000474",
                "priceInfo":{
                    "discounted":false,
                    "amount":14.99,
                    "secondaryCurrencyShippingSurcharge":0,
                    "rawTotalPrice":14.99,
                    "salePrice":0,
                    "orderDiscountInfos":[
                    ],
                    "priceListId":"listPrices",
                    "quantityDiscounted":0,
                    "amountIsFinal":false,
                    "onSale":false,
                    "shippingSurcharge":0,
                    "discountable":true,
                    "currentPriceDetailsSorted":[
                        {
                            "secondaryCurrencyTaxAmount":0,
                            "discounted":false,
                            "amount":14.99,
                            "quantity":1,
                            "amountIsFinal":false,
                            "range":{
                                "lowBound":0,
                                "highBound":0,
                                "size":1
                            },
                            "tax":0,
                            "orderDiscountShare":0,
                            "detailedUnitPrice":14.99,
                            "currencyCode":"USD"
                        }
                    ],
                    "currencyCode":"USD",
                    "listPrice":14.99
                },
                "catalogId":null,
                "externalRecurringChargeDetails":null,
                "externalPriceDetails":null,
                "actionCode":null,
                "id":"ci3000474",
                "state":"INITIAL",
                "serviceId":null,
                "locationInventoryInfoMap":{
                },
                "serviceAccountId":null,
                "quantity":1,
                "pointOfNoRevision":false,
                "productId":"Product_18Cxi",
                "parentAssetKey":null,
                "externalId":null,
                "originalCommerceItemId":null,
                "rootAssetKey":null,
                "transactionDate":null,
                "catalogRefId":"Sku_18Dxi",
                "customerAccountId":null,
                "recurringChargePriceInfo":null,
                "lineAttributes":[
                ],
                "catalogKey":null,
                "productDisplayName":"Dr. Dolittle",
                "shopperInput":{
                },
                "activationDate":null,
                "asset":false,
                "backOrderQuantity":0
            }
        ],
        "shippingGroups":[
            {
                "shippingMethod":"twoDayShippingMethod",
                "description":"sg40460",
                "submittedDate":null,
                "priceInfo":{
                    "secondaryCurrencyTaxAmount":0,
                    "discounted":false,
                    "shippingTax":0,
                    "secondaryCurrencyShippingAmount":0,
                    "amount":25,
                    "rawShipping":25,
                    "amountIsFinal":false,
                    "currencyCode":"USD"
                },
                "shipOnDate":null,
                "actualShipDate":null,
                "specialInstructions":{
                },
                "shippingAddress":{
                    "country":"US",
                    "lastName":"Anderson",
                    "address3":null,
                    "city":"Los Angeles",
                    "address2":null,
                    "prefix":null,
                    "address1":"Down street 31",
                    "companyName":null,
                    "jobTitle":null,
                    "postalCode":"90001",
                    "county":"LA",
                    "ownerId":null,
                    "suffix":null,
                    "firstName":"Jim",
                    "phoneNumber":"91243667889800",
                    "faxNumber":null,
                    "middleName":null,
                    "state":"CA",
                    "email":"jim.anderson@example.com"
                },
                "commerceItemRelationships":[
                    {
                        "availablePickupDate":null,
                        "inventoryLocationId":null,
                        "amount":0,
                        "quantity":2,
                        "pointOfNoRevision":false,
                        "relationshipType":"SHIPPINGQUANTITY",
                        "returnedQuantity":0,
                        "preferredPickupDate":null,
                        "range":{
                            "lowBound":0,
                            "highBound":1,
                            "size":2
                        },
                        "commerceItemExternalId":null,
                        "commerceItemId":"ci3000473",
                        "state":"INITIAL",
                        "id":"r40634"
                    }
                ],
                "state":"INITIAL",
                "id":"sg40460",
                "stateDetail":null,
                "trackingNumber":null,
                "handlingInstructions":[
                ],
                "shippingGroupClassType":"hardgoodShippingGroup"
            },
            {
                "shippingMethod":"groundShippingMethod",
                "description":"sg40465",
                "submittedDate":null,
                "priceInfo":{
                    "secondaryCurrencyTaxAmount":0,
                    "discounted":false,
                    "shippingTax":0,
                    "secondaryCurrencyShippingAmount":0,
                    "amount":4.5,
                    "rawShipping":4.5,
                    "amountIsFinal":false,
                    "currencyCode":"USD"
                },
                "shipOnDate":null,
                "actualShipDate":null,
                "specialInstructions":{
                },
                "shippingAddress":{
                    "country":"US",
                    "lastName":"Anderson",
                    "address3":null,
                    "city":"Los Angeles",
                    "address2":"Street 32",
                    "prefix":null,
                    "address1":"Oracle Office",
                    "companyName":null,
                    "jobTitle":null,
                    "postalCode":"90001",
                    "county":"LA",
                    "ownerId":null,
                    "suffix":null,
                    "firstName":"Jim",
                    "phoneNumber":"9123284734",
                    "faxNumber":null,
                    "middleName":null,
                    "state":"CA",
                    "email":"jim.anderson@example.com"
                },
                "commerceItemRelationships":[
                    {
                        "availablePickupDate":null,
                        "inventoryLocationId":null,
                        "amount":0,
                        "quantity":1,
                        "pointOfNoRevision":false,
                        "relationshipType":"SHIPPINGQUANTITY",
                        "returnedQuantity":0,
                        "preferredPickupDate":null,
                        "range":{
                            "lowBound":0,
                            "highBound":0,
                            "size":1
                        },
                        "commerceItemExternalId":null,
                        "commerceItemId":"ci3000474",
                        "state":"INITIAL",
                        "id":"r40635"
                    }
                ],
                "state":"INITIAL",
                "id":"sg40465",
                "stateDetail":null,
                "trackingNumber":null,
                "handlingInstructions":[
                ],
                "shippingGroupClassType":"hardgoodShippingGroup"
            }
        ],
        "freezeDate":null,
        "taxExempt":false,
        "profile":{
            "lastName":"Anderson",
            "firstName":"Jim",
            "loyaltyPrograms":[
            ],
            "shippingAddress":{
                "country":"US",
                "lastName":"Anderson",
                "address3":"",
                "city":"Los Angeles",
                "address2":"",
                "prefix":"",
                "address1":"Down street 31",
                "postalCode":"90001",
                "jobTitle":"",
                "companyName":"",
                "county":"LA",
                "ownerId":null,
                "suffix":"",
                "version":4,
                "firstName":"Jim",
                "phoneNumber":"91243667889800",
                "repositoryId":"130230",
                "faxNumber":"",
                "middleName":"",
                "state":"CA",
                "id":"130230"
            },
            "middleName":null,
            "login":"jim.anderson@example.com",
            "parentOrganization":null,
            "email":"jim.anderson@example.com"
        },
        "queuedOrderSubmitData":null,
        "cartName":"o30444",
        "paymentInitiatedEmailSent":false,
        "payShippingInSecondaryCurrency":null,
        "shippingGroupCount":2,
        "taxExemptionCode":null,
        "createdByOrderId":null,
        "orderAction":"order",
        "submissionErrorMessages":[
        ],
        "profileId":"120222",
        "activeQuoteOrderId":null,
        "approverIds":[
        ],
        "agentId":"service",
        "lastModifiedTime":1.585649238E12,
        "priceGroupId":"defaultPriceGroup",
        "creationTime":1.585649047E12,
        "sourceSystem":"Cloud Commerce",
        "gwpMarkers":[
        ],
        "locale":"en",
        "paymentGroups":[
            {
                "paymentGroupClassType":"physicalGiftCard",
                "amountAuthorized":36.47,
                "amount":36.47,
                "gatewayName":"chaseGiftCard",
                "paymentProps":{
                    "retryTrace":"4941585649237824"
                },
                "paymentMethod":"physicalGiftCard",
                "state":"AUTHORIZED",
                "id":"pg30494",
                "submittedDate":"2020-03-31T10:07:17.000Z",
                "debitStatus":[
                ],
                "authorizationStatus":[
                    {
                        "amount":36.47,
                        "statusProps":{
                            "RespCode":"00",
                            "AuthCode":"025322",
                            "TerminalID":"001",
                            "responseMsg":"Approved"
                        },
                        "transactionSuccess":true,
                        "errorMessage":null,
                        "externalStatusProps":[
                        ],
                        "transactionId":"55B921ABC20A72FAC0212F0B42A6DECE65E05359",
                        "transactionTimestamp":"2020-03-31T10:07:17.000Z"
                    }
                ],
                "currencyCode":"USD"
            },
            {
                "expirationYear":"2022",
                "amountAuthorized":100,
                "amount":100,
                "gatewayName":"chaseCreditCard",
                "paymentProps":{
                    "OrbitalOrderID":"771F-o30444",
                    "retryTrace":"4951585649237953"
                },
                "expirationMonth":"02",
                "submittedDate":"2020-03-31T10:07:18.000Z",
                "authorizationStatus":[
                    {
                        "amount":100,
                        "statusProps":{
                            "RespCode":"00",
                            "cvvRespCode":"M",
                            "AuthCode":"tst953",
                            "RespTime":"014936",
                            "TerminalID":"001",
                            "responseMsg":"Approved"
                        },
                        "transactionSuccess":true,
                        "errorMessage":null,
                        "transactionId":"55BB0C6FC76AC30CAF122089ED81701D77D4538E"
                    }
                ],
                "IIN":"411111",
                "paymentGroupClassType":"creditCard",
                "creditCardNumber":"1111",
                "paymentMethod":"creditCard",
                "state":"AUTHORIZED",
                "id":"pg30495",
                "billingAddress":{
                    "country":"US",
                    "lastName":"Anderson",
                    "address3":null,
                    "city":"Los Angeles",
                    "address2":null,
                    "prefix":null,
                    "address1":"Down street 31",
                    "companyName":null,
                    "jobTitle":null,
                    "postalCode":"90001",
                    "county":"LA",
                    "ownerId":null,
                    "suffix":null,
                    "firstName":"Jim",
                    "phoneNumber":"91243667889800",
                    "faxNumber":null,
                    "middleName":null,
                    "state":"CA",
                    "email":"jim.anderson@example.com"
                },
                "debitStatus":[
                ],
                "currencyCode":"USD"
            }
        ],
        "payTaxInSecondaryCurrency":null,
        "priceInfo":{
            "secondaryCurrencyTaxAmount":0,
            "discounted":false,
            "secondaryCurrencyShippingAmount":0,
            "amount":106.97,
            "secondaryCurrencyTotal":0,
            "manualAdjustmentTotal":0,
            "discountAmount":0,
            "tax":0,
            "rawSubtotal":106.97,
            "total":136.47,
            "shipping":29.5,
            "primaryCurrencyTotal":106.97,
            "amountIsFinal":false,
            "currencyCode":"USD"
        },
        "submissionProgress":[
        ],
        "catalogId":null,
        "totalCommerceItemCount":3,
        "externalContext":false,
        "cancelReason":null,
        "quoteInfo":null,
        "taxPriceInfo":{
            "secondaryCurrencyTaxAmount":0,
            "discounted":false,
            "valueAddedTax":0,
            "amount":0,
            "countyTax":0,
            "isTaxIncluded":false,
            "miscTax":0,
            "districtTax":0,
            "stateTax":0,
            "miscTaxInfo":{
            },
            "countryTax":0,
            "cityTax":0,
            "amountIsFinal":false,
            "currencyCode":"USD"
        },
        "lastModifiedDate":"2020-03-31T10:07:18.000Z",
        "approvalSystemMessages":[
        ],
        "approverMessages":[
        ],
        "paymentGroupCount":2,
        "submissionErrorCodes":[
        ],
        "recurringChargePriceInfo":null,
        "organization":null,
        "siteId":"siteUS"
    }
}
Nested Schema : agentInfo
Type: object
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Nested Schema : appeasement
Type: object
Details of an appeasement
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Nested Schema : order
Type: object
The current order representation.
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Nested Schema : organization
Type: object
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Nested Schema : previousAppeasements
Type: array
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Nested Schema : profile
Type: object
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Nested Schema : returnsRelatedToOrder
Type: array
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  • returnRequest
    Complete details of a ReturnRequest, except the properties - relatedReplacementOrders, replacementOrder, originatingOrder, profile
Nested Schema : site
Type: object
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Nested Schema : roles
Type: array
Array of roles assigned to this profile.
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Nested Schema : items
Type: object
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Nested Schema : accessRights
Type: array
Array of accessRights assigned to this role.
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Nested Schema : items
Type: object
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Nested Schema : appeasementRefunds
Type: object
Properties of the appeasemen refund.
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Nested Schema : reason
Type: object
Reason used for the appeasement. Detailed information
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Nested Schema : type
Type: object
Type of appeasement, among the configured appeasement type in the system.
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Nested Schema : discountInfo
Type: object
Discount Information
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Nested Schema : dynamicProperties
Type: array
Read-only list of dynamic properties for the order along with meta-data.
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Nested Schema : giftWithPurchaseInfo
Type: array
The gift information.
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Nested Schema : giftWithPurchaseOrderMarkers
Type: array
giftWithPurchaseOrderMarker information.
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Nested Schema : priceInfo
Type: object
Price information of the order.
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Nested Schema : priceListGroup
Type: object
The price list group object.
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Nested Schema : recurringChargePriceInfo
Type: object
Recurring charge price information.
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Nested Schema : shippingGroups
Type: array
The shipping groups for the order.
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Nested Schema : shippingMethod
Type: object
Shipping Method information of the order.
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Nested Schema : shoppingCart
Type: object
Shopping cart information.
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Nested Schema : claimedCouponMultiPromotions
Type: object
The coupons that were claimed
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Nested Schema : orderCouponsMap
Type: object
The coupons that were claimed
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Nested Schema : orderImplicitDiscountList
Type: array
Implicit Promotions for the order
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Nested Schema : unclaimedCouponMultiPromotions
Type: object
The coupons that were not claimed
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Nested Schema : unclaimedCouponsMap
Type: object
The coupons that were not claimed
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Nested Schema : coupon code
Type: array
Coupon Code, corresponding to which promotions were applied
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Nested Schema : items
Type: object
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Nested Schema : coupon code
Type: object
Coupon Code
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Nested Schema : items
Type: object
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Nested Schema : coupon code
Type: array
Coupon Code, corresponding to which some promotions were not applied
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Nested Schema : items
Type: object
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Nested Schema : coupon code
Type: object
Coupon Code
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Nested Schema : items
Type: object
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Nested Schema : items
Type: object
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Nested Schema : items
Type: object
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Nested Schema : frequencyAmountTotals
Type: array
The total for each recurring charge frequency
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Nested Schema : frequencyTaxTotals
Type: array
The tax for each recurring charge frequency
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Nested Schema : items
Type: object
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Nested Schema : items
Type: object
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Nested Schema : items
Type: object
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Nested Schema : items
Type: array
The array of products in the shipping group.
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Nested Schema : shippingAddress
Type: object
The shipping address details.
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Nested Schema : shippingMethod
Type: object
The shipping method details for the order.
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Nested Schema : store
Type: object
Information about the Store from which items are being picked up from (if shipping group type is inStorePickupShippingGroup)
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Nested Schema : items
Type: object
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Nested Schema : dynamicProperties
Type: array
Array of custom properties at order line item level.
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Nested Schema : skuProperties
Type: array
Sku properties Information
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Nested Schema : variant
Type: array
List of variants for the product.
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Nested Schema : items
Type: object
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Nested Schema : items
Type: object
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Nested Schema : items
Type: object
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Nested Schema : items
Type: array
Items in the cart.
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Nested Schema : items
Type: object
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Nested Schema : childItems
Type: array
The array of child items in the item, if the item is a configurable item. A child item can itself contain child item array if it is a configurable product in itself.
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Nested Schema : detailedRecurringChargeInfo
Type: object
Detailed Item Price Information.
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Nested Schema : dynamicProperties
Type: array
Array of custom properties at order line item level.
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Nested Schema : externalData
Type: array
External data to be associated with a commerce item, provided by a configurator system.
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Nested Schema : giftWithPurchaseCommerceItemMarkers
Type: array
giftWithPurchaseCommerceItemMarker information.
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Nested Schema : shopperInput
Type: object
Additional Properties Allowed
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Map of shopper input keys to values
Nested Schema : skuProperties
Type: array
Sku properties Information
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Nested Schema : variant
Type: array
List of variants for the product.
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Nested Schema : items
Type: object
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Nested Schema : detailedRecurringChargeInfo
Type: object
Detailed Item Price Information.
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Nested Schema : externalData
Type: array
External data to be associated with a commerce item, provided by a configurator system.
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Nested Schema : shopperInput
Type: object
Additional Properties Allowed
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Map of shopper input keys to values
Nested Schema : items
Type: object
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Nested Schema : values
Type: object
The array of values associated with an externalData item.
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Nested Schema : items
Type: object
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Nested Schema : items
Type: object
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Nested Schema : values
Type: object
The array of values associated with an externalData item.
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Nested Schema : items
Type: object
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Nested Schema : items
Type: object
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Nested Schema : items
Type: object
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Nested Schema : organization
Type: object
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Nested Schema : secondaryOrganizations
Type: array
List of secondary organizations that need to associate with the user.
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Nested Schema : contract
Type: object
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Nested Schema : returnRequest
Type: object
Complete details of a ReturnRequest, except the properties - relatedReplacementOrders, replacementOrder, originatingOrder, profile
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Nested Schema : additionalProperties
Type: object
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Nested Schema : nonReturnItemCostAdjustments
Type: array
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Nested Schema : refundMethodList
Type: array
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Nested Schema : returnItemList
Type: array
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Nested Schema : items
Type: object
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Nested Schema : items
Type: object
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Nested Schema : items
Type: object
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Nested Schema : itemCostAdjustments
Type: array
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Nested Schema : items
Type: object
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Response

Supported Media Types

200 Response

Following model is returned when operation succeeds.
Body ()
Root Schema : appeasementValidation_response
Type: object
Response indicates whether this appeasement is valid and can be submitted in OCC. If the appeasement is invalid, reason for validation failure would be provided.
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  • Indicates the reason why this appeasement is invalid. It is mandatory to provide a reason when 8002 is used as the response code. This reason should be user-readable as this is thrown as an error to the end user (i.e., Agent)
  • Response code indicating if the appeasement is valid or invalid. Possible values for ResponseCode: 8001 - indicates that the appeasement is valid. 8002 - indicates that the appeasement is invalid.
Example:
{
    "reasonForValidationFailure":"An appeasement of more than 10 USD cannot be given to this order",
    "responseCode":"8002"
}
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