Integration Flows

This integration includes six process flows.

This integration includes the following process flows:

• Create/View Subscription
• Modify Subscription
• Renew Subscription
• Terminate Subscription
• Suspend Subscription
• Resume Subscription

To learn more about the product abbreviations used in these flows, see Understand the Subscription Management Integration.

Create / View Subscription

The integration creates subscriptions of complex configurable services with recurring prices and flexible durations as defined in CPQ.

1. CDM: Get AddressId using AddressNumbers (shipping and billing addresses) for Account
2. CDM: If Account addresses are not found, get AddressId using AddressNumbers (shipping and billing addresses) for Contact
3. CDM: If Contact addresses are not found, create the addresses
4. AR: Check if a site exists for the addresses
5. AR: If not, then create a site
6. Subscription: Create draft subscription
7. Subscription: Add contact for account-based subscription
8. Subscription: Activate subscription

Modify Subscription

The integration modifies configurations, changes quantities, upgrades or downgrades the service as defined in the CPQ configuration.

1. CDM: Get AddressId using AddressNumbers (shipping and billing addresses) for Account
2. CDM: If Account addresses are not found, get AddressId using AddressNumbers (shipping and billing addresses) for Contact
3. CDM: If Contact addresses are not found, create the addresses
4. AR: Check if a site exists for the addresses
5. AR: If not, then create a site
6. Subscription: Get subscription lines details for each line in a loop
7. Subscription: Add/Update/Delete subscription lines for each line in a loop
8. Subscription: Activate subscription

Suspend Subscription

The integration suspends, but does not terminate, an active subscription.

1. CDM: Get AddressId using AddressNumbers (shipping and billing addresses) for Account
2. CDM: If Account addresses are not found, get AddressId using AddressNumbers (shipping and billing addresses) for Contact
3. CDM: If Contact addresses are not found, create the addresses
4. AR: Check if a site exists for the addresses
5. AR: If not, then create a site
6. Subscription: Get subscription lines details for each line in a loop
7. Subscription: Update subscription lines for each line in a loop

Resume Subscripiton

The integration resumes a suspended subscription.

1. CDM: Get AddressId using AddressNumbers (shipping and billing addresses) for Account
2. CDM: If Account addresses are not found, get AddressId using AddressNumbers (shipping and billing addresses) for Contact
3. CDM: If Contact addresses are not found, create the addresses
4. AR: Check if a site exists for the addresses
5. AR: If not, then create a site
6. Subscription: Get subscription lines details for each line in a loop
7. Subscription: Update subscription lines (Resume SubscriptionProducts) for each line in a loop
8. Subscription: Get updated subscription lines details for each line in a loop
9. Subscription: Update subscription lines (with asset key) for each line in a loop
10. Subscription: Activate subscription

Terminate Subscription

The integration deletes a subscription.

1. CDM: Get AddressId using AddressNumber for Account
2. CDM: If Account addresses are not found, get AddressId using AddressNumber for Contact
3. CDM: If Contact addresses are not found, create address
4. AR: Check if a site exists for the address
5. AR: If not, then create site
6. Subscription: Get subscription lines details for each line in a loop
7. Subscription: Update subscription lines (Close) for each line in a loop

Renew Subscription

The integration renews subscriptions at the end of period of their original subscription date.

Note that a shopper cannot renew a subscription unless a renewal draft subscription has been created in Oracle Subscription Management via the ESS job. The Subscription Management GET subscription product endpoint returns renew as a valid action if a draft subscription is present for the current subscription.

1. CDM: Get AddressId using AddressNumber for Account
2. CDM: If Account addresses are not found, get AddressId using AddressNumber for Contact
3. CDM: If Contact addresses are not found, create address
4. AR: Check if a site exists for the address
5. AR: If not, then create site
6. Subscription: Get draft renew subscription
7. Subscription: Get original subscription lines
8. Subscription: Create new subscription
9. Subscription: Add contact for account-based subscription
10. Subscription: Activate subscription
11. Subscription: Update original subscription lines to do-not-renew
12. Subscription: Delete draft subscription lines for each line in a loop