View order details

In the Order Details section, you can access comprehensive information about an order and the customer profile associated with it.

In the Order Details section, click the customer name to display the associated Customer Profile page. You can edit the customer name, reset the customer password, and edit and add addresses to the shopper’s address book that can be used for shipping information.

• Customer email.
• Date and time of this order.
• Merchant site name (used when the business has implemented a multiple site environment).
• Organization name, if there is one for this shopper.
• Price group used for this order.
• Email Order Details button.

  When an order is placed, the shopper automatically receives an email containing the order, shipping, and general payment details. If the email needs to be re-sent, click the Email Order Details button.

• Copy Order button.

  Use an already existing order and make a copy of it in cases where, for example, a shopper repeats the content of or has a few changes to a previous order.

• An order summary, including a sub-total and order total, any discounts, shipping charges, and tax.

  In the Order Summary section, presentation of tax information in the Agent Console varies based on the Pricing Includes Tax flag in the Oracle Commerce administration interface. When tax is configured as included (the checkbox is selected), there is no line item indicating tax. A note indicating the tax total is provided in the Order Summary and Order Items sections. Otherwise, when tax is not configured as included, a separate line for tax is present.