Engaging Oracle Support

How do I use the Provide Feedback feature to assist technical support when troubleshooting Cloud EPM and Oracle Enterprise Data Management Cloud services?

Click your user name (displayed at the right top corner of the screen), and then select Provide Feedback. For more information, see Submitting Information Using Provide Feedback.

Note:

If you are a Service Administrator, including a maintenance snapshot can help technical support troubleshoot your service. In the Provide Feedback utility, expand Confirm Application Snapshot submission, and then enable the Submit application. This option is disabled if your organization enforces a policy that restricts Oracle's access to data, preventing Service Administrators from submitting the application snapshot to Oracle. It is also disabled in all restricted OCI regions (for example, regions in the OC2 and OC4 realms).