The Subscription Activation Email
On purchasing an EPM Cloud and EDM Cloud subscription as a first-time customer, Oracle sends you, the person designated as the initial contact (whose email ID was provided while ordering the subscription), an email that identifies the steps to activate and provision it.
The activation email, titled Action Required: Welcome to Oracle Cloud. Please Add Your
Subscription(s) to a Cloud Account to Get Started, is sent by oraclecloudadmin_ww@oracle.com.
Troubleshooting
See Resolving Order Processing Issues in Oracle Enterprise Performance Management Cloud Operations Guide.