Manage Operations

Understand how to manage operations for your EPM cloud journey.

Adopting cloud solutions does not change the role of your IT organization for enforcing adherence to corporate standards and requirements. Your IT team needs to be actively involved in your EPM CoE. They will also have a well-defined and ongoing role as part of your EPM Cloud deployment.

Examples of where IT should take a strong role include:

• Security architecture, such as IP allow and block lists to enforce access only from within the corporate network, single sign-on (SSO) configuration, available roles, and permissions to support separation of duty requirements
• Data and enterprise data Integration, such as understanding data flows and strategy for enterprise data (for example, Chart of Accounts and Entity and Product hierarchies)
• Responsibilities of your SaaS vendor, such as understanding:
  • The Cloud Services Agreement (CSA)
  • The Security practices and standards
  • Ongoing periodic compliance reporting
  • Regional requirements such as the European Union General Data Protection Regulation (EU GDPR)

Other areas that IT should be involved in include:

• Manage Change
• Continuous Improvement
• Business as Usual
• Governance
• Communicate Success and ROI

As part of managing operations, review the Oracle EPM Cloud Operations Guide, including:

• Understanding the EPM Cloud Troubleshooting Process

• Understanding Oracle Release Change Management Process

• Troubleshooting EPM Cloud Issues

• Making EPM Cloud-Related Requests

• Asking Questions About EPM Cloud

Your process should also include:

• Working effectively with EPM Support
• Understanding considerations on backup and archiving per the Oracle Cloud Hosting Delivery Process
• Reviewing the Activity Report
• Managing applications
• Running application diagnostics

Environmental, social, and governance (ESG) sustainability:

• EPM can run with 0.0 carbon footprint (market-based).
• To find out more about the Oracle data centers that run on 100% renewable energy, see Clean Cloud OCI (Gen2) Data Sheet, RE% column.

More information:

• How to open ideas in IdeaLab in Cloud Customer Connect
• How to open a cloud service request, from My Oracle Support