1. Deploying and Administering Oracle Smart View for Office (Mac and Browser)
  2. Tips and Troubleshooting
  3. Clearing the Chrome Browser Cache

Clearing the Chrome Browser Cache

Clear the browser cache, along with the contents of two folders in Windows, before sideloading or deploying a modified or updated manifest file in the following cases:

  • If you have previously sideloaded the Oracle Smart View for Office (Mac and Browser) add-in in an earlier session.

  • If the "Include Functions support" option is enabled in the manifest file, to avoid seeing this error:

    There was an issue installing custom functions in this add-in. Please try to install this add-in again. If this issue persists, please visit: https://aka.ms/customfunctions-troubleshooting.

To clear the cache in Chrome:
  1. Launch Chrome.
  2. Click the Chrome menu (the three dots icon, Chrome menu icon, consisting of three vertical dots ) at the right of the Chrome screen.
  3. Select More tools, and then Clear browsing data.
  4. Click the Advanced tab, and make these selections:

    • In Time range, select All time

    • Select all check box items except Passwords and other sign-in data, which is cleared


    Clear Browsing Data dialog box. Advanced tab is selected. In the Time Range drop-down list, All Time is selection. All check boxes are selected, except Passwords and other sign-in data, which is cleared
  5. Click Clear data.
  6. In Windows File Explorer, perform these tasks:

    • Clear the contents of this folder:

      %LOCALAPPDATA%\Microsoft\Office\16.0\Wef\

    • If it exists, clear the contents of this folder:

      %userprofile%\AppData\Local\Packages\Microsoft.Win32WebViewHost_cw5n1h2txyew y\AC\

  7. Relaunch Chrome.