Clearing the Office and Web Cache on a Mac

Clear the Office and Web cache for Excel on a Mac in the following cases:

  • If the provider you are connecting to has been updated; for example, after a monthly update has been applied.

  • Before sideloading or deploying a new or modified manifest file.

  • If you have previously sideloaded the same Oracle Smart View for Office (Mac and Browser) add-in in an earlier session and are experiencing issues, such as login issues.

  • If the Include Functions support option is enabled in the manifest file.

To clear the Office cache for Excel on a Mac:
  1. Clear the Office cache by manually deleting files:
    1. Close all Office applications.
    2. Delete the contents of the following folder:

      /Users/{your_name_on_the_device}/Library/Containers/com.Microsoft.OsfWebHost/Data/

      If that folder does not exist on your Mac, then check your system for the following folder locations and, if found, delete their contents:

      ~/Library/Containers/com.microsoft.excel/Data/Library/Caches

      ~/Library/Containers/com.microsoft.excel/Data/Library/Application Support/Microsoft/Office/16.0/Wef

      com.microsoft.Office365ServiceV2/Data/Caches/com.microsoft.Office365ServiceV2/

      For more information, see Clear the Office cache on the Microsoft support site and see "Clear the Office cache on Mac."

  2. Re-sideload or redeploy the manifest file, launch Excel, and log in to Smart View.
  3. Clear the web cache using the Clear Web Cache command:
    1. In the Smart View ribbon, select Home.
    2. Click the i icon in the upper-right corner of the Login dialog or the Home panel to display the"personality" menu.

      Lowercase i icon
    3. From the personality menu, select Clear Web Cache.

      In this example, the personality menu is accessed from the Login screen:


      Personality menu drop-down with Clear Web Cache menu item at the bottom of the list

      For more information, see Clear the Office cache on the Microsoft support site and see "Clear the Office cache on Mac."

  4. Continue working in Smart View.