1. Oracle Enterprise Performance Management Cloud Operations Guide
  2. Troubleshooting EPM Cloud Issues
  3. Diagnosing Consolidation Failures and Performance Issues in Financial Consolidation and Close
  4. Enable Consolidation Rules Logs and Submit Feedback to Oracle

Enable Consolidation Rules Logs and Submit Feedback to Oracle

If the corrective steps suggested in the preceding sections failed to resolve your performance issues, submit a technical service request to Oracle Support.

Before creating a service request, turn on consolidation log files, run consolidation, and then use the Provide Feedback utility to gather the information that Oracle Support needs to identify and fix your problem.

Turn on Consolidation Log Files

To turn on consolidation rules log files:

  1. Sign in to Financial Consolidation and Close as a Service Administrator.
  2. On the Home page, click Application and then Settings.
  3. In Application Settings, under Other Options, select Yes as the value for Enable Consolidation Rules Logging.
  4. Click Save.
  5. Run consolidation.

Restart Financial Consolidation and Close

Consolidation rules log files are analyzed when you restart Financial Consolidation and Close.

To restart the Financial Consolidation and Close environment:

  1. Using the login EPM Automate command, sign in to the environment as a Service Administrator.
  2. Run the resetService command. For example:

    epmautomate resetservice "Some Comment" -f

  3. Review the Top 5 Consolidation and Translation Jobs by Duration table in the Activity Report to determine if you can troubleshoot consolidation issues on your own. See Top 5 Consolidation and Translation Jobs by Duration in Oracle Enterprise Performance Management Cloud Getting Started with Oracle Enterprise Performance Management Cloud for Administrators.