Creating a Provide Feedback Submission

The Provide Feedback process enables Oracle to access the log files for the last 24 hours from your environment to help identify and fix the issue. While creating the submission, reproduce your issue and capture screenshots that clearly show the steps involved in recreating the issue.

For more information, see Helping Oracle Collect Diagnostic Information Using the Provide Feedback Utility in Getting Started Guide for Administrators.

Note:

It is important that you create the Provide Feedback submission soon after you encounter the issue. If 24 hours have elapsed since you encountered the issue, Provide Feedback process will not be able to collect the logs for the time period when you encountered the issue.

Oracle may ask you to submit Provide Feedback multiple times during the resolution of an issue as you make changes to your application or run more activities. Such requests are made primarily to access the log files that were updated due to the changes made to the application.

Oracle does not access application snapshots without your explicit consent. . In all non-restricted OCI regions, Service Administrators can consent to the submission of the application snapshot by selecting Submit application snapshot radio button during the Provide Feedback submission process. Oracle uses the submitted application snapshot for testing purposes only; Oracle does not make changes to the application or data. If you consent to submit the maintenance snapshot, Oracle automatically encrypts and copies the current maintenance snapshot.

Note:

Service Administrators cannot submit application snapshot to Oracle in restricted OCI regions (for example, regions in OC2 and OC3 realms).

The maintenance snapshot that Oracle accesses when you provide this consent is the Artifact Snapshot created during the previous daily maintenance of the environment. Changes that you made after the previous daily maintenance are not reflected in the maintenance snapshot submitted during Provide Feedback. If you want Oracle to access your latest artifacts and data, before submitting Provide Feedback, execute the runDailyMaintenance EPM Automate command to create a new maintenance snapshot.

Note:

The utility generates a reference number for your submission, which you should include in the technical service request. The reference number is included in the feedback notification email sent to Service Administrators.

Your Goal	Learn How
Understand the information that you need to submit to quickly resolve issues	Overview Video
Understand the process of collecting and submitting information using Provide Feedback	Overview Video