1. Oracle Enterprise Performance Management Cloud Operations Guide
  2. Understanding the EPM Cloud Troubleshooting Process
  3. Getting Help From Oracle
  4. Submitting a Technical Service Request

Submitting a Technical Service Request

Sign in to the Oracle Support web site and create a technical service request. Be sure to include the reference number that the Provide Feedback utility created. Depending on your business process and issue, Oracle needs information such as:

  • POVs

  • User and substitution variables

  • Expected and actual performance parameters (for example, expected time for consolidation versus actual time)

  • Fiddler trace or HAR file of the session

  • Log files

Note:

Choose the Critical Outage category for the service request only when a critical production system or business function is unstable and an appropriate resource from your organization is available to work on this issue around the clock, if needed. For examples of critical outage scenarios, see Critical Outage Examples (Doc ID 2849481.1) available on the Oracle Support website.