Getting Help From Oracle

Before approaching Oracle Support for assistance, complete the troubleshooting steps available in this book to diagnose and fix the issue.

Specific information that Oracle requires to troubleshoot your issue is identified in each discussion. These topics provide additional information.

• Using Fiddler to Capture Diagnostic Information
• Collecting Network Performance Trace Using a Browser
• Creating a Provide Feedback Submission
• Submitting a Technical Service Request. The technical service request must indicate whether you are in the production or User Acceptance Testing (UAT) phase and whether this issue is stopping your entire business operations, for example, preventing you from closing the current financial cycle or creating urgent reports for management, or affecting your go-live date.