Resolving IP Allowlist and Network Perimeter Functional Issues

Connections from environments that have been configured to use IP allowlist or network perimeter may fail with the Your access is forbidden error. This sections provides steps on what to do if you encounter this error.

Applies to

Planning, Planning Modules, FreeForm, Financial Consolidation and Close, Tax Reporting, Account Reconciliation, Profitability and Cost Management, Enterprise Profitability and Cost Management, Oracle Fusion Cloud Enterprise Data Management, Narrative Reporting, Sales Planning, and Strategic Workforce Planning.

Generally, this error is caused by an error in configuring IP allowlist or network perimeter. If you are faced with this error, get help from Oracle Support.

• Create a Provide Feedback Submission.

• Create a service request describing the issue. See Submitting a Technical Service Request. The service request must contain the following:

  • The submission number from the Provide Feedback that you created in the preceding step.
  • The IP addresses from which you are connecting to Oracle Fusion Cloud Enterprise Performance Management.
  • Is this IP address configured in the identity Cloud Services network perimeter, if one is in use?
  • Did this issue start after the latest monthly update?
  • Whether this is a critical outage.