Resolving IP Allowlist Functional Issues

Connections from environments that have been configured to use IP allowlist may fail with the Your access is forbidden error. This sections provides steps on what to do if you encounter this error.

Applies to

Planning, Planning Modules, FreeForm, Financial Consolidation and Close, Tax Reporting, Account Reconciliation, Profitability and Cost Management, Enterprise Profitability and Cost Management, Oracle Enterprise Data Management Cloud, Narrative Reporting, Sales Planning, and Strategic Workforce Planning.

Generally, this error is caused by an error in configuring IP allowlist. If you are faced with this error, get help from Oracle Support.

• Create a Provide Feedback Submission.

• Create a service request describing the issue. See Submitting a Technical Service Request. The service request must contain the following:

  • The submission number from the Provide Feedback that you created in the preceding step.
  • A screenshot of the firewall configuration in My Services (Classic Environments only).
  • The IP addresses from which you are connecting to Oracle Enterprise Performance Management Cloud.
  • Did this issue start after the latest monthly update?
  • Whether this is a critical outage.