1. Oracle Enterprise Performance Management Cloud Operations Guide
  2. Troubleshooting EPM Cloud Issues
  3. Managing Patching Issues
  4. Why Monthly or Patch Updates Fail

Why Monthly or Patch Updates Fail

If you have an issue with the patching or updating of Oracle Enterprise Performance Management Cloud environments (for example, a patch is not applied on a specific date when you expected it to be applied, a patch was applied when you expected it to be not applied, or an update fail), perform these checks:

  • Make sure that you did not skip the update by running the skipUpdate EPM Automate command.
  • Make sure that you did not submit a skip automatic update request to Oracle to skip the update.
  • Make sure that you did not submit a request to upgrade or merge back the environment.
  • Make sure that the environment is not on a one-off patch for which the fix is not yet available on the main code line.
  • Make sure that the environment is not on a specific (temporary) configuration and cannot go through updates until the configuration for your environment is added in the main code line. Oracle would have notified you if your environment has a special configuration that is not in the main code line.
  • Make sure that you did not run runDailyMaintenance EPM Automate command with the skipNext=true option to skip the next daily maintenance causing the patch to be not applied.