1. Oracle Enterprise Performance Management Cloud Operations Guide
  2. Troubleshooting EPM Cloud Issues
  3. Managing Patching Issues
  4. Getting Help

Getting Help

If all the checks listed in the preceding section pass and the patch or update is still not applied or it is applied when not expected, follow these steps:

  1. Create a Provide Feedback submission from the environment with the patching issue. See Creating a Provide Feedback Submission.
  2. Submit a technical service request that identifies the Provide Feedback reference number. See Submitting a Technical Service Request. The service request must contain the following additional information:
    • Detailed description of the issue.
    • The current Oracle Enterprise Performance Management Cloud version of the environment. To identify the version number, from the Settings and Actions menu on the Home page, select About, and then Version.