Managing Other Functional Issues

Applies to

Planning, Planning Modules, FreeForm, Financial Consolidation and Close, Tax Reporting, Account Reconciliation, Profitability and Cost Management, Enterprise Profitability and Cost Management, Oracle Fusion Cloud Enterprise Data Management, Narrative Reporting, Sales Planning, and Strategic Workforce Planning.

If you face a functional issue that is not explored in this guide, contact Oracle Support for assistance. Follow these steps:

• Create a Provide Feedback submission. Optionally, allow Oracle to access the maintenance snapshot of the environment by consenting to application snapshot submission. See Creating a Provide Feedback Submission.

• Create a technical service request that identifies the Provide Feedback reference number. See Submitting a Technical Service Request. The service request must contain the following additional information:
  • Detailed steps to reproduce the issue.
  • Did this issue start after the latest monthly update?
  • If the issue was not occurring previously, the date, time, and time zone when issue was first noticed.
  • A snapshot of the environment, if available, from prior to the last time the issue occurred.
  • Application changes that you made since the last time issue was not occurring.
  • Whether this is a critical outage.