1. Oracle Enterprise Performance Management Cloud Operations Guide
  2. Troubleshooting EPM Cloud Issues
  3. Resolving Order Processing Issues

Resolving Order Processing Issues

This section lists troubleshooting tips for issues related to processing Oracle Enterprise Performance Management Cloud orders.

Applies to

Planning, Planning Modules, FreeForm, Financial Consolidation and Close, Tax Reporting, Account Reconciliation, Profitability and Cost Management, Enterprise Profitability and Cost Management, Oracle Enterprise Data Management Cloud, Narrative Reporting, Sales Planning, and Strategic Workforce Planning.

Generally, order processing issues revolve around the notification email that Oracle sends upon fulfilling your order to provision an EPM Cloud subscription.

To resolve order processing issues, create a technical service request and provide the following information. See Submitting a Technical Service Request.

  • The sales order number. This number is available in your communications with Oracle.
  • A detailed description of the issue. For example, "Acme Corporation has not received a confirmation email with URLs of the environments purchased with sales order 12345678."