Overview of Access Hours

Access Hours define the intervals in which an asset such as a building or an equipment is accessible for resources. Access Schedule is the exact time interval and the days on which the resources can access the asset.

The Access Schedule time zone is the same as the resource to which the activity is assigned. If the activity is assigned to a bucket, the time zone is the same as that of the creator of the activity until it is assigned to a resource. After the activity is assigned to a resource, the Access Hours field is calculated in the time zone of the resource.

Access Hours consist of set of access schedule intervals (up to two intervals per week day), and a set of exception dates. The exception dates are treated as non-working. For Example: You can set this Access Schedule:

• Mon-Fri: 8AM-12PM, 13PM-17PM

• Sat: 10AM-12PM

• Exceptions: 2018-01-01, 2018-05-01

This means that the resources can access the asset from 8 AM till 12 PM and from 13 PM till 17 PM, Monday to Friday and from 10 AM till 12 PM on Saturday. It I s closed on Sundays. The non-working days are January 1st and May 1st next year.

The Access Hours and Access Schedule fields affect routing. When activities are created, routed, and moved, the Access Hours and Access Schedule are taken into consideration. If the access hours and access schedule are not within the activity schedule, the application displays an alert. If the activity is within the Access Schedule, it is assigned to a free slot in the provider queue adjusting the Access Schedule if possible. Otherwise an alert that the asset may not be accessible beyond the defined access hours is shown.

Access Hours are recalculated when there is a change in the access schedule or the schedule of the activity. Access Hours are always shown in the provider time zone with respect to overnight settings. For example, if a company has overnight work set to 5 hours and no access schedule is defined (that is, 24x7 access), Access Hours is calculated as 05AM-12PM, 12PM-05AM. If tomorrow is the exception date, only the today’s segment is shown (that is, 05AM-12PM). If the exception date is today, only the tomorrow's segment is shown (that is, 12PM-05AM).

Note: Access Hours are not supported for segmentable activities. They are neither followed for the first segment nor inherited for any segmentable activity segment.

Interpreting Access Hours

These rules are used to interpret a schedule:

• Empty schedule (or no schedule at all) and empty exception dates (or no exception dates at all) means no restriction, or 24x7 availability.

• Empty schedule (or no schedule at all) and some exception dates filled means 24x7 availability except exception dates, and not available on exception dates.

• Schedule includes all seven days (and may be some exception dates filled) means the availability is defined by the schedule for the given week day, and the asset is not available on exception dates, if any.

• Schedule includes some, but not all seven days (and may be some exception dates filled) means the availability is defined by the schedule for the given week day, if it is defined. The asset is not available on the week days for which no schedule is defined; also, the asset is not available on exception dates, if any.