1. Using Core Application
  2. Time View Resource List

Time View Resource List

The time-view resource list provides various details about the resources with which you are currently working.

Icons indicate the following about a given resource:

  • If the resource is online.

  • If the resource is available for accepting a new task.

  • If there are any issues with the resource's route.

A resource hint displays additional resource details, as well as essential links.

The resource photo shows the user for which the current resource is set as the main resource.
Note: The user-resource relationship is configured with the main resource property in the Users section of the Edit Resource page.

Resource initials are displayed in place of a photo, if:

  • There is no user for which the current resource is set as the main resource.

  • There is no user photo available.

  • The user photo was not downloaded completely.

If any resources have identical initials, predefined background colors are automatically selected to distinguished them from one another.

Resource name: Displayed next to the photo on the right. Resource name will be shown or hidden depending on the width of the screen.

Resource status in Oracle Field Service Collaboration Service: A yellow or green circle in the top left of the resource photo. Green indicates that the resource is online; yellow indicates that the resource is offline.

If a resource is not available in Oracle Field Service Collaboration there is no status indicator. This might occur in the following situations:

  • The user to which the resource is assigned as the main resource does not have access to Oracle Field Service Collaboration Service.

  • The user to which the resource is assigned as the main resource is not included in your Oracle Field Service Collaboration Service user’s contact list.

  • The resource is not associated with any user. That is, no relationship has been set in the main resource property).
    Note: The Oracle Field Service Collaboration Service indicator shows the current status of the resource, and is not dependent on the date selected when in the time view.

Resource's route status and workload: A circle around the resource photo that indicates the resource's status and workload. The color of the circle indicates the route status for the current day.

Color Code Description
This figure shows the color yellow, indicating that the route is not activated The route is not activated

This figure shows the color blue, indicating that the route is activated or reactivated
 The route is activated or reactivated

This figure shows the color gray, indicating that the route is deactivated
 The route is deactivated

This figure shows the color red, indicating that there are alerts in the route (regardless of route status)
 There are alerts in the route (regardless of route status)

The length of the circle indicates the resource's workload for the day. A complete circle indicates a 100% load, while no circle indicates that there are no regular activities assigned for the day. The workload indicator reflects only those activities within regular working time and does not factor in any workload within on-call shifts.

The workload indicator is subject to browser restrictions: for older browser versions which do not support Scalable Vector Graphics (SVG) image format, the workload indicator will not be shown. This restriction applies, for example, to Internet Explorer 8.
Note: Route status reflects the current state, and is not dependent on the date selected on Time View.

On-call indicator: A yellow telephone icon in the bottom right of the resource photo indicates that the resource is currently working on-call.