1. Using Core Application
  2. Resource Tree Alerts

Resource Tree Alerts

Resource tree alerts give you information about the status of a resource or route. Alerts appear next to the resource icon in the resource tree.

Alerts are displayed for all parent items in the resource tree up to the root resource (bucket or group). If the root resource has an exclamation mark, this means that at least one child resource has an alert. After the issue is resolved, all of the related alerts are removed.

Pointing to a resource’s icon displays a Hint that provides a list of all warnings.

Icon Meaning
This figure shows the silhouette icon with an exclamation mark. There is a problem with the resource or the route. Possible reasons:

  • The resource has not activated the route on time.

  • A pending activity is very close to the end of the serviceWindow and the resource is likely to be late.

  • A pending activity has an ETA that occurs in the past.

  • The resource has stopped reporting.
This figure shows the red X mark. The resource is not configured and cannot be used properly. Possible reasons:

  • The Time zone is not set correctly for this resource.

  • The calendar is not configured properly for this resource.
This figure shows a half-filled double-silhouette with an exclamation mark. This figure shows a filled double-silhouette with an exclamation mark. There is a problem with one or more of the resources located within this bucket. Possible reasons:

  • One or more resources have not activated their route on time.

  • One or more pending activities is close to the end of the service window and the resource is likely to be late.

  • One or more pending activities has an ETA that occurs in the past. Resource is not reporting.

  • The resource has stopped reporting.
This figure shows the gray X icon with an exclamation mark. There is a problem with one or more of the resources located within this bucket. Possible reasons: The Resource has a non-working calendar, or is inactive with pending activities on the route.

Pointing to a bucket/group’s icon displays a Hint providing a list of all warnings.

Click on the icon next to the resource name to see a detailed list of all warnings, which are displayed in a Hints window.

These resource tree alerts are available:

  • Losing service window: This alert can mean one of two things:

    • The activity is scheduled after the end of service window.

    • The activity has not been started within the predefined amount of time before the service window expires.

  • Stopped reporting: This alert indicates that the activity did not start on time. It appears for pending ordered activities in activated queues that belong to the current working day.

  • Not activated on time: This alert indicates that the resource did not activate his or her queue on time.

  • Mis-configured calendar: This alert appears if a resource's calendar is configured incorrectly, for example when the resource is assigned two working calendars.

  • Smart Location Alert: This alert indicates that the current location for a resource has not changed in a predefined amount of time.