1. Using Core Application
  2. Check for Route Activation

Check for Route Activation

At the beginning of the day, dispatchers and supervisors will want to verify that the resources’ routes have been activated on time, the routes are efficient, and manual routing of new activities has been performed. At the start of the shift, you can check the resource tree to verify that all of the resources have activated their routes.

  1. In the resource tree, expand the bucket or buckets to see all of your resources.
  2. Look for orange arrows at the beginning of the routes.
    The start route indicator should be visible at the resource’s scheduled start time, as shown in this screenshot:
    This screenshot shows the start route indicator at the scheduled start time of resources.
  3. Use the resource tree search filters to narrow the list to only the resources that have not activated their routes. Investigate the resources that don't have orange arrows at the starts of their routes.
  4. For routes that should be active, contact the resources and ask them to activate their routes. Alternatively, you can activate the route on the resource’s behalf.