Start an Activity

When you arrive at a customer location, you must start the activity in Oracle Field Service from the My Route page. The application uses this data to project activity durations, travel time, and distance.

Always start activities as soon as you arrive at the customer’s location, even before you get out of your vehicle. If you forget to start an activity on time, contact dispatch so that they can start the activity and enter the correct start time for you.

Note: You must always start the scheduled activities in order. This means, you can only start the next activity in the list. Unordered activities are different, they can be started at any time.

1. Open My Route and click Start for the activity that you want to start.
   A confirmation page displays. By default you start the first pending activity in the route.
2. Select the time of start and click Submit.
   The activity status changes to started. You can't select a time that's earlier than the current time.

   Note: After you start an activity, you've the option to adjust time or to change the activity status. Menu options are driven by previous activity actions.