View and Edit a Segmentable Activity

You can see the overview of a segmentable activity in the Time, List, and Map views. To view or edit the details of the activity, you must go to the Activity details page. When you access the activity details from a started segment or a segment in a final status, the Activity details page shows only the data of the current segment. When you update the details of a started segment, only the current segment is updated.

Click the hamburger icon and then click Dispatch Console.
Select a bucket or resource in the resource tree.
The list of activities is displayed for the selected bucket.
Click the bucket or resource for which you want to view the activities.
Hover over the segmentable activity for which you want to view the details. All segments of the activity are highlighted by diagonal lines. This highlighting helps you find the segments quickly, especially when they are assigned to different resources.
The activity hint appears.
Click Details.
The Activity details page appears.

Complete these fields:

Field	Description
Position in route	The position of the current segment. You can move the segment to a different position by selecting it from the drop-down list.
Duration	The duration of the current segment. However, there is always the Time to complete field displaying the duration of the entire segmentable activity. Note: When you update the details of a segment, the details of the entire segmentable activity and other pending segments are updated. If a segmentable activity has any segments in the past, their details are not updated, though.
Time to complete	The remaining duration of a segmentable activity. This field is pre-filled with a value, which is calculated as follows: In Cancel activity and Activity details: segmentable activity duration – duration of finished segments In Complete activity and Close as Not Done: segmentable activity duration – duration of finished segments – (current time – start time) In Reopen segmentable activity: minimum duration of a single segment (according to the Activity type settings) This field is always present in the details of a segmentable activity. It is added automatically and cannot be configured as part of the context layout. You see this field in these pages as well: Activity details (for a segmentable activity segment and for an entire activity) Cancel activity (if you cancel only one segment) Complete activity (if you complete only one segment) Close as Not Done (if you close only one segment as Not Done) Reopen segmentable activity The minimal allowed value of the Time to complete field is determined as the greater of the minimal duration of a single segment and the total duration of the existing started segments. You can change the Time to complete value, if necessary. This is the only way to change the duration of the entire segmentable activity.

Field

Description

Position in route

The position of the current segment. You can move the segment to a different position by selecting it from the drop-down list.

Duration

The duration of the current segment. However, there is always the Time to complete field displaying the duration of the entire segmentable activity.

Note: When you update the details of a segment, the details of the entire segmentable activity and other pending segments are updated. If a segmentable activity has any segments in the past, their details are not updated, though.

Time to complete

The remaining duration of a segmentable activity. This field is pre-filled with a value, which is calculated as follows:

In Cancel activity and Activity details: segmentable activity duration – duration of finished segments
In Complete activity and Close as Not Done: segmentable activity duration – duration of finished segments – (current time – start time)
In Reopen segmentable activity: minimum duration of a single segment (according to the Activity type settings)

This field is always present in the details of a segmentable activity. It is added automatically and cannot be configured as part of the context layout. You see this field in these pages as well:

Activity details (for a segmentable activity segment and for an entire activity)
Cancel activity (if you cancel only one segment)
Complete activity (if you complete only one segment)
Close as Not Done (if you close only one segment as Not Done)
Reopen segmentable activity

The minimal allowed value of the Time to complete field is determined as the greater of the minimal duration of a single segment and the total duration of the existing started segments. You can change the Time to complete value, if necessary. This is the only way to change the duration of the entire segmentable activity.

Click OK.
The activity details are updated.