Add a Shift or Nonworking Time to a Work Schedule in Oracle Fusion Field Service

After you've created a work schedule, you can add the shifts and nonworking times that will be included in the overall period of time.

1. In Fusion Setup and Maintenance, go to Navigator > My Enterprise > Offering Setup. Select the Field Service offering. In the Scheduling and Dispatch functional area, select the Shifts and Schedules task. The Shifts page displays all the shifts you've created so far.
   To use Fusion Setup and Maintenance, you must have either the ORA_FFS_FIELD_SERVICE_APPLICATION_ADMINISTRATOR_JOB role or a custom role containing duties from ORA_FFS_FIELD_SERVICE_APPLICATION_ADMINISTRATOR_DUTY.

   You must enable the Permission Group Job Roles through the Security Console to allow access to these configuration pages. This applies to users assigned to the Field Service Manager or Field Service Application Administrator roles. Due to a known issue, you must manually enable Permission Groups for the Job Role through the Fusion Applications Security Console. Ensure that the user account being used has the required Job Role assigned. Sometimes, existing users with the required Job Role might still not receive the appropriate permissions until the role is manually removed and re-assigned. After completing the steps above, it might take about 10 minutes for the changes to become effective.

2. In the Setup field in the header, select Work Schedules.
3. Select Items in the Actions column.
   The Items page appears.
4. [Optional] Select Effective date and select a date.
   The Work Schedule Items that are active on the selected date are displayed. Based on this information you can decide whether you want to create a new work schedule.
5. Click the plus icon.
   The Add Work Schedule Item drawer opens and displays the General Settings and Recurrence Settings tabs.
6. To add a shift, select Shift and complete these fields:
   • General Settings tab:
     • Shift: Select a shift that you want to add to the work schedule. These shifts are available for selection:
       • Shifts that aren't related to any organization (empty Organization field).
       • Shifts within the same organization that are configured for the schedule.
       • Shifts that are currently configured for the selected schedule, even if the organization in the schedule and shift differ.
       • All active shifts, if no organization is configured for the schedule.
     • Start Date: Select the date from which the shift applies to the work schedule.
     • End Date: Select the date on which the shift stops applying to the work schedule. Leaving the End Date field empty implies that the shift is part of the work schedule indefinitely.
     • Comments: Add any comments for clarification or detail.

   • Recurrence Settings tab:
     • Repeat everyday: Select this option to apply the shift everyday without exception.
     • Repeat daily: Select this option to include the shift every other day or every 3rd day. Enter a value in the Days Between Occurrences field.
     • Repeat weekly: Select this option to use the shift on a regular weekly pattern. Select the days of the week that apply to this shift. Enter a value in the Weeks Between Occurrences field to include the shift every other week or every 3rd week.
     • Repeat yearly: Select a date range for the shift that will recur every year.
7. To add nonworking time, select Nonworking Time and complete these fields:
   • General Settings tab:
     • Shift Type: Select whether you want to add the nonworking reason to a regular or an on-call shift.
     • Nonworking Reason: Select the nonworking reason that applies to the nonworking time. For example, Sick.
     • Start Date: Select the date from which the nonworking reason applies to the work schedule.
     • End Date: Select the date on which the nonworking reason stops applying to the work schedule. Leaving the End Date field empty implies that the nonworking reason is part of the work schedule indefinitely.
     • Comments: Add any comments for clarification or detail.

   • Recurrence Settings tab:
     • Repeat everyday: Select this option to apply the nonworking reason everyday without exception.
     • Repeat daily: Select this option to include the nonworking reason every other day or every 3rd day. Enter a value in the Days Between Occurrences field.
     • Repeat weekly: Select this option to use the nonworking reason on a regular weekly pattern. Select the days of the week that apply to this nonworking reason. Enter a value in the Weeks Between Occurrences field to include the nonworking reason every other week or every 3rd week.
     • Repeat yearly: Select a date range for the nonworking reason that will recur every year.
8. Repeat the steps for each shift and nonworking time that you want to apply to this work schedule.
   If you add two shifts that have the same priority to a weekday, only the shift that was created most recently is assigned.
9. Click Add.
   The shift or nonworking reason is added to the work schedule.