Add a Work Schedule in Oracle Fusion Field Service

Work schedules are templates that are made up of a combination of shifts (working time) and nonworking times. When grouped as a work schedule, you can apply these shifts all at once to a bucket or to an individual resource.

1. In Fusion Setup and Maintenance, go to Navigator > My Enterprise > Offering Setup. Select the Field Service offering. In the Scheduling and Dispatch functional area, select the Shifts and Schedules task. The Shifts page displays all the shifts you've created so far.
   To use Fusion Setup and Maintenance, you must have either the ORA_FFS_FIELD_SERVICE_APPLICATION_ADMINISTRATOR_JOB role or a custom role containing duties from ORA_FFS_FIELD_SERVICE_APPLICATION_ADMINISTRATOR_DUTY.

   You must enable the Permission Group Job Roles through the Security Console to allow access to these configuration pages. This applies to users assigned to the Field Service Manager or Field Service Application Administrator roles. Due to a known issue, you must manually enable Permission Groups for the Job Role through the Fusion Applications Security Console. Ensure that the user account being used has the required Job Role assigned. Sometimes, existing users with the required Job Role might still not receive the appropriate permissions until the role is manually removed and re-assigned. After completing the steps above, it might take about 10 minutes for the changes to become effective.

2. In the Setup field in the header, select Work Schedules.
3. Click the plus icon.
   The Add Work Schedule drawer opens and displays the General and Translations tabs.
4. Complete these fields as needed:
   • Enabled: Move the slider to enable the work schedule. The work schedule is disabled by default, you must enable it to assign it to resources.
   • Label: Enter a unique identifier for the work schedule. This identifier is mapped to the REST API.
   • Name: Enter a name for the work schedule. While the name must be representative of the work schedule time frame, there's no functional correlation between the name and the shifts that will be contained within the schedule.
   • Organization: Select the organization with which you want to associate the work schedule. For example, if you operate in different countries or have multiple entities, select the organization that's specific to the country or entity in which the work schedule is used.
5. Click Add.
   The work schedule is added.
6. To edit a work schedule, click Edit on the Work Schedules page.
   The Edit Work Schedule drawer opens, which is similar to the Add Work Schedule drawer. Make the changes as required and click Update.
7. To delete a work schedule, on the Work Schedules page select Delete in the Actions column.
   You can't delete a work schedule that’s assigned to a resource or bucket. You must remove it from the resource or bucket first, and then delete it.