Add a Nonworking Reason in Oracle Fusion Field Service

If a resource isn't available for work during their regular work schedule or shift, then you must apply a nonworking reason (for example, illness, vacation, bereavement) to explain their absence. Once set, this reason appears on the calendar within the Daily view.

1. In Fusion Setup and Maintenance, go to Navigator > My Enterprise > Offering Setup. Select the Field Service offering. In the Scheduling and Dispatch functional area, select the Shifts and Schedules task. The Shifts page displays all the shifts you've created so far.
   To use Fusion Setup and Maintenance, you must have either the ORA_FFS_FIELD_SERVICE_APPLICATION_ADMINISTRATOR_JOB role or a custom role containing duties from ORA_FFS_FIELD_SERVICE_APPLICATION_ADMINISTRATOR_DUTY.

   You must enable the Permission Group Job Roles through the Security Console to allow access to these configuration pages. This applies to users assigned to the Field Service Manager or Field Service Application Administrator roles. Due to a known issue, you must manually enable Permission Groups for the Job Role through the Fusion Applications Security Console. Ensure that the user account being used has the required Job Role assigned. Sometimes, existing users with the required Job Role might still not receive the appropriate permissions until the role is manually removed and re-assigned. After completing the steps above, it might take about 10 minutes for the changes to become effective.

2. In the Setup field in the header, select Nonworking Reasons.
3. Click the plus icon.
   The Add Nonworking Reason drawer opens and displays the General and Translations tabs.
4. Complete these fields:
   • Enabled: Move the slider to enable the nonworking reason. The nonworking reason is disabled by default, you must enable it to assign it to resources.
   • Label: Enter a unique identifier for the nonworking reason. This identifier is mapped to the REST API.
   • Name: Enter a name for the nonworking reason.
5. On the Translations tab, add the name for the nonworking reason in all the languages configured for your organization.
6. Click Add.
   The nonworking reason is added.
7. To edit an existing nonworking reason, click Edit in the Actions column.
   Make the changes as required and click Update. The nonworking reason is updated.