Define the Skills You want to Use

Before you start configuring Oracle Digital Assistant, you must have a clear idea of the skills that you want to provide through the assistant.

This table provides the list of skills and their descriptions:

Skill	Description
Reschedule	The assistant suggests the available time, asks the user for a reason, and confirms the rescheduling. This Oracle Digital Assistant skill uses the time slots that are configured in Oracle Field Service. After the user (your customer) confirms, the activity moves to the mobile worker's parent bucket with the selected time slot. It will be further routed.
Save reschedule reason	You can save the reason for reschedule to an activity property.
Cancel	The Assistant suggests to cancel an appointment and asks for the cancellation reason. After the user (your customer) confirms, the activity is cancelled.
Save cancel reason	You can save the reason for canceling an activity to an activity property.
Notification to Mobile Worker	If the user (your customer) sends a note to the mobile worker through the assistant, it can be added as a note for the activity.
Feedback	If the activity status is completed, the user (your customer) can rate the service and share the feedback. If the user rates the service with stars on the Where is My Technician feedback page, the assistant can understand whether it is positive or negative based on the number of stars set.
Save Feedback in Oracle Field Service	You can save the feedback to an activity property in the application, regardless of whether the feedback is negative or positive.
Share Feedback on external site	You can share the positive feedback on external sites. You can store the external link at the parent organization unit or the bucket level of the mobile worker who performed the activity.