Resource Work Skills

To ensure that a resource has the ability to perform the assigned activities, you must correlate the incoming activity skill requirements with the skills specified for each resource.

The work skill functionality is what that correlation is based on. You first set up work skills and then assign them to resource records, with the appropriate levels of qualification set for each. Incoming activities are also assigned work skills based on certain conditions being met. The application matches up the resources with corresponding skills during routing. For more information about how to add work skills, see the Configure Oracle Fusion Field Service chapter. In this section, we’ll cover a common administrative task – assigning work skills to resources to help ensure that the right resource is being assigned the right work by routing.