1. Administering Oracle Fusion Field Service
  2. Use Oracle Maintenance Work Order Fields in Fusion Field Service

Use Oracle Maintenance Work Order Fields in Fusion Field Service

You can make the Maintenance Work Order and Maintenance Operation data from Oracle Maintenance visible within Fusion Field Service using the native interaction. You can configure which standard fields and Descriptive Flexfields (DFFs) appear on Fusion Field Service pages. These fields can appear without you creating custom properties or build field maps or synchronization flows using Oracle Integration.

Important: This information only applies to Oracle Fusion Field Service environments. You can verify whether you've Oracle Fusion Field Service or Oracle Field Service, by signing in and checking on the About page.

Administrators can simply reference a Maintenance Work Order ID and Maintenance Operation ID in an activity, then enable and configure screen visibility in Fusion Field Service. No synchronization, or data duplication is required. This capability benefits all work types, including corrective, preventive, inspection, and asset-driven service. For example, Telecommunications teams inspecting network infrastructure, such as fiber distribution hubs, can view work order descriptions, priorities, operation steps, and relevant DFFs in Fusion Field Service. This helps mobile workers record measurements and observations with no dependencies. In a utilities setting, teams performing equipment checks on substations or transformers can display the same maintenance attributes on Fusion Field Service pages, enabling mobile workers to update Work Order DFFs with inspection notes or readings.

Supported Maintenance Work Order Fields and UI Permissions

Here are the Maintenance Work Order Fields and permissions that are supported:

Field UI Permission
Work Order Number RO
Work Order Description RO
Work Order Priority RO
Work Order Status RO
Work Order Type RO
Work Order SubType RO
Canceled Reason RO
Organization Code RO

Supported Maintenance Work Order Operation Fields and UI Permissions

Here are the Maintenance Work Order Operation Fields and permissions that are supported:

Field UI Permission
Operation Sequence Number RO
Standard Operation Code RO
Operation Name RO
Operation Description RO
Work Center Code RO
Planned Start Date RO
Planned Completion Date RO

Descriptive Flexfields (DFFs)

The following DFF types are fully supported and configurable as read-write:

  • String
  • Number
  • Date
  • Datetime

Supported Capabilities

These capabilities are supported:

  • Maintenance Work Order/Operation Fields and DFFs in Fusion Field Service: Work order fields can be added in the following activity-related pages:
    • Activity Details
    • Activity Hint
    • Delay Activity
    • Start Activity
    • Suspend Activity
    • Cancel Activity
    • Complete Activity
    • Not Done Activity
  • Editable Fields from Fusion Field Service:
    • Only DFFs can be edited
    • All other fields are read-only
  • Work Order/Operation fields and DFFs of type Text and Number can be used in Search.
  • Activity History shows updates to Work Order/Operation DFFs when updated in Fusion Field Service.
  • When an activity is completed within Fusion Field Service and it's linked to a Work Order or Operation, then the corresponding operation is also completed. No other activity status change affects the Maintenance Operations. The functionality works only when the feature Complete Maintenance Operation in Field Service is enabled in the Functional Setup Manager.