Where is My Technician

Important: Updated Content Available: As part of our ongoing initiative to consolidate our documentation with up-to-date use cases, this page is being transitioned. The latest content is available in Configure Where is My Technician. We recommend that you update your bookmarks accordingly.

Where is My Technician lets you send a URL to your customers, through which they track the status of their ordered service. Where is My Technician is available as a theme on the Configuration > Themes page. You can configure the Where is My Technician pages with your organization’s branding and set whether your customer can track a mobile worker on the map, see the mobile worker’s details, and provide feedback when the mobile worker completes the job.

Note: Where’s My Technician functionality is not available for Contingent Workers.

You can perform these tasks with the Where is My Technician feature:

• Send a tracking URL in the appointment confirmation and reminder emails

• Show the details of the appointment, service address, and day/time of arrival

• Show a custom name for mobile workers, for example, Mr. William or Will

• Show or hide the mobile worker’s photo

• Show or hide the mobile worker’s position on the map

• Show custom mobile worker and customer location markers on the map

• Show the estimated arrival time of the mobile worker

• Let customers track the mobile worker’s location in near real-time

• Allow or block providing feedback after a mobile worker’s visit

• Allow chatting through the Smart Chatbot

• Configure branding for the tracking web page

• Customize the text for the tracking page