Where is My Technician

Where is My Technician lets you send a URL to your customers, through which they track the status of their ordered service. Where is My Technician is available as a theme on the Configuration > Themes page. You can configure the Where is My Technician pages with your organization’s branding and set whether your customer can track a mobile worker on the map, see the mobile worker’s details, and provide feedback when the mobile worker completes the job.

Note: Where’s My Technician functionality is not available for Contingent Workers.

You can perform these tasks with the Where is My Technician feature:

• Send a tracking URL in the appointment confirmation and reminder emails

• Show the details of the appointment, service address, and day/time of arrival

• Show a custom name for mobile workers, for example, Mr. William or Will

• Show or hide the mobile worker’s photo

• Show or hide the mobile worker’s position on the map

• Show custom mobile worker and customer location markers on the map

• Show the estimated arrival time of the mobile worker

• Let customers track the mobile worker’s location in near real-time

• Allow or block providing feedback after a mobile worker’s visit

• Allow chatting through the Smart Chatbot

• Configure branding for the tracking web page

• Customize the text for the tracking page