How to Use the Feature?

The Where is My Technician feature is available if you have an Oracle Field Service Professional or an Oracle Field Service Enterprise subscription with Google Maps. The feature is not yet available for your subscriptions with Oracle Maps.

Where is My Technician is a theme that is available on the Configuration > Themes page. When you configure this theme, you can send a URL to your customers, which they can use to track the mobile worker. When your customers open the tracking URL, the page refreshes automatically every five seconds to display the latest information. If you change the fields on the theme, the new fields display when the customer refreshes the tracking page. Your customers can view the mobile worker’s details from the time the mobile worker is assigned to the activity, but they track the mobile worker’s route only when the mobile worker is on the way to the activity. To track the mobile worker’s location on the map, we recommend that your customers use the Oracle Field Service Installed Application with location sharing enabled.

Although the Where is My Technician theme supports all types of activities, we recommend that you do not use it for segmentable activities. The Where is My Technician theme includes the Scheduled, Days before, On the way, Arrived, and Feedback pages. However, for your customers it is just one page and the information on the page corresponds to the status of the activity at that time:

Scheduled: The activity is created in a bucket and the Service window/Delivery window is set.
Days Before: A mobile worker is assigned (and can be also changed) and the Service Window is known.
On the Way: The mobile worker has started the day (activated the route) or has finished (Completed, Not done, Suspended, or activity reordered) the previous activity and the time of arrival (ETA) is available. Be aware that when the 'En route' feature is enabled, the 'On the Way' status shows only for those activities that are in 'En route' status.
Arrived: The mobile worker has arrived and started the activity.
Feedback: The mobile worker has changed the activity to Complete or Not done.

After the feedback is submitted, the final message 'Thank you!' is displayed (you can configure the text on the 'Localization' tab). 'Thank you' is also displayed if an activity is canceled. Your customers can see the Where is My Technician page for non-scheduled activities as well, but without the date and time of service.

High-Level Steps to Use The Feature

To use the Where is My Technician feature, you must:

Create a theme for Where is My Technician.
Configure the theme with the required branding and other settings.
Add a placeholder for the URL on your message text.
Specify the theme label in the URL to determine the theme that you want to be accessed through the tracking link.